Director of Operations

A distinguished, independent luxury hotel in the heart of downtown Nashville is seeking an executive leader to step into the role of Director of Operations. Renowned as Tennessee’s premier Five-Star, Michelin Two Key property, this landmark destination seamlessly pairs iconic historic architecture with modern, world-class luxury and acclaimed chef-driven culinary concepts. Music City offers a vibrant lifestyle, blending world-class entertainment, dynamic neighborhood culture, and economic momentum with classic Southern hospitality. For a seasoned luxury executive, this role presents an extraordinary career opportunity to drive operational strategy, elevate Forbes-level service standards, and guide a passionate team within one of the nation's most celebrated historic properties.

Position Responsibilities

• Provide strategic leadership and daily executive oversight across all operational divisions, including Rooms and Food & Beverage.
• Serve as the senior operational leader on property, acting as a key partner to executive leadership in driving property-wide goals, financial growth, and operational innovation.
• Champion a culture of hyper-personalized service, ensuring every guest touchpoint meets or exceeds five-star standards.
• Actively engage with VIP guests, high-profile visitors, and community partners while personally leading service recovery initiatives when required.
• Manage operational budgets, labor planning, and departmental forecasting to maximize efficiency and top-line revenue without compromising luxury quality.
• Collaborate closely with culinary leadership to maintain world-class execution across fine dining, lounges, banquets, and in-room dining services.
• Oversee room inventory, front office, housekeeping, concierge, and engineering operations to ensure pristine asset preservation and seamless guest journeys.
• Recruit, coach, and mentor high-performing department heads and emerging hospitality talent, fostering an environment rooted in accountability and professional growth.

Position Requirements

• Minimum of 10 years of progressive executive leadership experience within a Forbes Five-Star, Michelin-recognized, or ultra-luxury boutique hotel environment.
• Comprehensive operational expertise across both Rooms Division and Food & Beverage/Culinary operations.
• Proven track record of managing multi-million-dollar operating budgets, labor productivity models, and P&L financial metrics.
• Demonstrated ability to develop high-performing teams, build succession pipelines, and instill a strong culture of hospitality excellence.
• Bachelor’s degree in Hospitality Management, Business Administration, or a related field preferred.
• Exceptional communication, emotional intelligence, and change-management capabilities.

Compensation: $155,000 - $170,000 base salary (commensurate with experience) + performance bonus program (up to 25%), comprehensive health benefits, 401(k), Paid Time Off (PTO), and relocation if needed.

Interested candidates are invited to submit their credentials for confidential evaluation.

Only qualified candidates will be contacted.

Click here to apply online