Hospital Navigator

Position Summary

The Hospital Navigator serves as the primary liaison between hospital stakeholders, patients, and Superior Mobile Health operations teams to coordinate safe, compliant, and efficient patient transportation services. This role works closely with hospital leadership, case management, discharge planning, and emergency department teams to facilitate transport requests, obtain required documentation and authorizations, and ensure patients receive the appropriate level of transportation.

The Hospital Navigator also monitors transportation performance, resolves service concerns, and provides reporting and insights to health system partners to support operational excellence and patient access to care.

Key Responsibilities

Transport Coordination & Stakeholder Support

• Serve as the primary liaison between hospital stakeholders, patients, and Superior Mobile Health personnel
• Coordinate transportation requests and ensure the appropriate level of service is scheduled
• Obtain and verify patient information, required documentation, authorizations, and insurance information
• Maintain knowledge of ambulance medical necessity requirements and transportation compliance standards

Relationship Management

• Develop and maintain strong working relationships with hospital leadership, case management teams, emergency department staff, and operational partners
• Conduct regular on-site visits to support communication, collaboration, and service alignment
• Resolve transportation-related concerns in a timely and professional manner

Reporting & Operational Support

• Prepare and present transportation utilization, operational, and financial reports
• Monitor service trends and identify opportunities for process improvement
• Ensure accurate data entry and documentation within company systems
• Comply with all company policies and procedures
• Perform other duties as assigned

Minimum Qualifications

Required Experience

• Healthcare operations, patient flow, discharge planning, EMS, or hospital transport coordination experience
• Experience working with clinical staff in a fast-paced healthcare environment
• Understanding of medical necessity requirements and transport coordination processes
• Knowledge of HIPAA and patient privacy requirements
• Ability to work independently while representing the organization professionally

Required Education

• High School Diploma or GED

Preferred Qualifications

• EMS, case management, patient access, transfer center, or care coordination experience
• Experience with interfacility transport coordination
• Familiarity with PCS forms, transfer packets, and transport documentation
• Associate's or Bachelor's degree in a healthcare-related field
• EMT, Paramedic, LVN, RN, or other clinical certification
• BLS/CPR Certification

What We Offer

• Competitive compensation
• Performance-based bonus opportunity, mutually determined following hire
• Company-provided vehicle
• Medical, dental, and vision insurance
• Paid time off and company-paid holidays
• 401(k) with employer contributions
• Professional development and advancement opportunities

Working Conditions

• Field-based position
• Daily travel of approximately 50% to 75%

Physical Requirements

• Ability to lift up to 25 pounds occasionally
• Ability to effectively communicate verbally and in writing
• Ability to use a computer and mobile technology devices
• Ability to sit, stand, walk, and travel throughout the workday