Manager, Regional Training Partner

Manager, Regional Training Partner

The Regional Training Partner (RTP) is a subject matter expert in the expectations and measures of success of our certified training environments. The RTP supports one region/RVP. They report to the Sr Manager, Field Training and provide leadership and accountability on the execution of learning processes and programs. They ensure the integrity and quality of certified training environments. They analyze and assess learning execution in their markets, providing coaching and validation of the retail learning journey, influencing a self-sustained culture of learning to enable best-in-class operations.

This position will support our New Jersey markets, and candidates must be based in NJ to be considered.

Duties & Responsibilities

• Maintain the integrity and quality of high-performing certified training environments and certified TGMs/TOPs.  Prepares TGMs/TOPs to execute with integrity through regular analysis and touchpoints with each TGM/TOP, development calls with all TGMs/TOPs, and in-person onboarding for new TGMs/TOPs with guided support/coaching through first MIT.
• Maintain the integrity and quality of a high performing, in market, training ecosystem; validate field training infrastructure is in place and is executing roles as designed (TGM/TOP, AGM/Market Lead, Team Lead).  Partner with DROs and RVP to address gaps in execution.
• High impact training environment visit to assess training integrity, quality of environment, and adherence to brand standards.  Partner with TOP/DRO to diagnose and prescribe solutions based on operational gaps identified during visit.
• Evaluate & sign off on new training environments proposed by Director, Retail Operations (DRO) and approved by RVP and recertify/decertify as appropriate.
• Monitor market and regional training execution; share insights and recommendations with GMs and DROs to bridge gaps.  Share feedback and trends with Sr. Manager, Divisional Training Partners for Divisional and Enterprise visibility and analysis.
• Validate key initiatives training executed as designed.  Specific role in key initiative training will vary by initiative. 

Top Leadership Competencies:

• Collaborates
• Delivers Results
• Builds Trust
• Unlocks Potential
• Is a Lifelong Learner

Qualifications

• Experience as a Talent Development or Operations manager at a TGM or multi-unit level.
• 5 or more years of talent development or training experience, preferably in service or hospitality industry.
• Ability to work independently and make decisions autonomously.
• Outstanding interpersonal skills.
• Outstanding oral (particularly presentation) and written communication skills.
• High energy, flexible, and ability to travel.
• Highly collaborative spirit with ability to work effectively with diverse groups including a variety of levels & departments within the organization.
• Experience and success implementing processes and programs from introduction to realization.
• Excellent execution and follow up skills.
• Experience in presenting to groups and developing business strategies to expand current services and identify new opportunities.
• Basic computer skills required (MS Office: Outlook, PowerPoint, Excel, Word).

Role Benefits

• Flexible work schedule.
• Support Team Bonus Plan with 20% base target.

Working Conditions

• 75% travel to cafes, including overnight and out-of-state travel if needed to reach locations.
• Work week may include nights / weekend
• Must live within the region the role supports.

Physical Requirements

• While performing this job, the incumbent is regularly required to stand, sit, talk hear & use hands and fingers to operate keyboards

Direct Reports

• This position will have 0 direct reports.

Competitive Pay $86,033 to $103,239 Annually.

The actual pay offered will be determined by multiple factors, including but not limited to the candidate’s relevant experience, job-related knowledge, skills, and geographical location. Individual compensation decisions are dependent upon the facts and circumstances of each position and candidate.

Newton Support Center