Assistant Manager, Quality Assurance Housekeeping

Department: Rooms Division

Employment Type: Seasonal - Full Time

Location: Holland America Denali Lodge

Description

RESPONSIBILITIES

• Addresses outstanding quality issues with attendants.
• Completes room inspections when needed.
• Inspects VIP rooms before noon according to our Housekeeping VIP process.
• Inspects areas of public space as assigned and assists Public Areas with best practices.
• Assists with Audit preparation/performs safety inspections.
• Assists with seasonal deep cleaning.
• Assists with carpet/upholstery cleaning.
• Assists with disinfecting affected rooms.
• Assists with OXIVIR quality control inspections based on current sanitation level.
• Reports any maintenance issues in guest rooms/public/employee areas.
• Maintains open communication with management staff to ensure quality service is being provided and reports all challenges that may occur.
• Assists management team with training. 
• Trains housekeeping staff for maximum productivity and standards of efficiency.
• Responsible for accepting supply deliveries and transporting them from warehouse to Housekeeping storages around property.
• Organizes/maintains all housekeeping storages.
• Delivers supplies from HK storages to Building Closets once per week.
• Prepares weekly inventories on supplies.

REQUIREMENTS

• Minimum one year of experience in a supervisory position related to the hospitality industry preferred inspector experience. 
• Must be able to read and write to understand policies and procedures. 
• Must be able to follow, understand and develop own routine and follow through on a daily basis with minimum supervision. 
• Must pass a pre-employment background check. 
• Minimum age of 18 years is required to reside in company housing, where available.
• Must be eligible to work in the United States. Holland America-Princess is unable to sponsor or take over sponsorship of employment visas at this time (e.g., H-2B status).

• Ability to prioritize work, and maintain attention to time constraints, while working in a team or group environment. You must also have the ability to organize work, meet deadlines, maintain attention to detail and accuracy, and supervise and manage staff. 
• Ability to work in a fast-paced environment with multiple tasks and external influences. 
• Ability to work independently with minimal supervision while achieving daily goals. 
• Ability to support and comply with company policies, procedures, and guidelines including support and comply with company health and safety standards. 
• Ability to stand/walk/work on feet for a minimum of 8 hours per day.

BENEFITS

• Travel - FREE CRUISE AFTER YOUR FIRST SEASON!
• Reward for Referral Program 
• Experience – Of a lifetime!  
• Rewards & Incentives 
• Community Service 
• Employee Activities 
• Professional Growth