Digital Products Quality Specialist

The Customer Experience & Quality Specialist supports the continuous improvement of Infineon's developer-facing digital platforms by gathering customer insights, conducting quality assessments, coordinating testing activities, and identifying opportunities to improve user experience.  Working closing

with product Owners and alongside the Operational Excellence Expert, the role

serves as the customer advocate within the product team, ensuring customer

feedback, usability findings, and quality insights are systematically

collected, analyzed, and converted into meaningful product enhancements. Your role Key responsibilities in your new role 1 Customer

Feedback Management · Monitor customer feedback

channels, surveys, and support insights. · Support the closed-loop

feedback process by categorizing, tracking, and following up on customer

issues. · Identify recurring themes,

trends, and root causes from customer feedback. · Escalate customer-impacting

issues to Product Owners and the Operational Excellence Expert for resolution

and tracking. · Assist in preparing regular

customer experience reviews and reports. 2 User

Research & Customer Insights · Conduct customer interviews

and collect qualitative feedback. · Support the development of

interview guides and research plans. · Analyze user behavior, pain

points, and unmet needs across the developer journey. · Summarize findings and

propose improvement opportunities for products, content, and user journeys. · Help maintain a continuous

feedback loop between users and product teams. 3 Product

Quality Validation · Execute regression testing

for key user journeys and platform features. · Validate new functionality

before release from a customer experience perspective. · Document defects, usability

challenges, and improvement recommendations. · Coordinate with Product

Owners and Engineering teams to verify issue resolution. · Help maintain testing

documentation and quality checklists. 4 Break-a-thons

& User Testing · Support the planning and

execution of break-a-thons and user testing initiatives. · Create testing scenarios

covering critical user journeys and edge cases. · Coordinate participation

across business functions and regions. · Capture findings, prioritize

observations, and ensure outcomes are documented. · Track implementation of

identified improvements. 5 Continuous

Improvement · Identify opportunities to

enhance usability, content discoverability, accessibility, and customer

satisfaction. · Support root cause analysis

activities for recurring customer issues. · Work with Product Owners and

the Operational Excellence Expert to ensure corrective actions are implemented. · Track the effectiveness of

improvement initiatives and report outcomes. 6 Collaboration

with Operational Excellence The

role works closely with the Operational Excellence Expert, who owns: · Operational processes and governance · Platform monitoring and observability · Dashboarding and reporting infrastructure · Workflow automation · SLA management · Incident management and operational escalation The

Customer Experience & Quality Specialist contributes by: · Providing customer insights

that help prioritize operational improvements. · Identifying quality gaps and

customer-impacting issues. · Validating whether

operational fixes solve underlying customer problems. · Supporting root cause

investigations from a customer perspective. · Measuring customer impact after

improvements are implemented. Your profile Qualifications and skills to help you succeed  Bachelor's degree in

Business, Marketing, Engineering, UX, Digital Products, Information Systems, or

similar. 2-3 years of

experience in Customer Experience, Product Quality, UX Research, Digital

Marketing, Product Operations, or a related field. Experience analyzing

customer feedback and user behavior Strong analytical and

problem-solving skills. Excellent communication and

stakeholder coordination skills. Familiarity with

digital platforms, websites, or customer-facing products #WeAreIn for driving decarbonization and digitalization. As a global leader in semiconductor solutions in power systems and IoT, Infineon enables game-changing solutions for green and efficient energy, clean and safe mobility, as well as smart and secure IoT. Together, we drive innovation and customer success, while caring for our people and empowering them to reach ambitious goals. Be a part of making life easier, safer and greener. Are you in? We are on a journey to create the best Infineon for everyone. We strive to create the best Infineon for everyone by embracing diversity and inclusion. We welcome applicants for who they are and offer a workplace built on trust, openness, respect and equal opportunity.  Our hiring decisions are based on skills and experience. Even if you don’t meet every requirement, we encourage you to apply. Please let your recruiter know if you need any accommodations during the interview process. Learn more about our various contact channels and about Diversity & Inclusion at Infineon. www.linkedin.com/in/umesh-bamrule-05502320a