ASSISTANT, DISCHARGE

GENERAL DESCRIPTION

To check and verify charges for inpatient bills and finalized. Obtain final guarantee letter within stipulated time, update patient on final guarantee letter progress, explain patient in details regarding uncovered amount by insurer, collect payment, submit bill for credit admin by next day and to ensure the smooth flow of billing process.

MAIN DUTIES RESPONSIBILITIES

1. Responsible for obtaining charge tickets from wards and to finalize inpatient bills upon received all the charges for patients’ discharges.

2.Responsible to generate bill and discount bill (if required). Ensure the correct charges are charged in the bills.

3.To collect payment from self payment cases and patient using guarantee letter

4.To fax/upload document in portal, confirm received and follow up the final guarantee letters from companies and ensure guarantee letters are obtained before patients are released

5.Prepare the complete bills to credit admin and response to any queries from companies

6.To request top up limit of coverage for patients from company (if exceeded)

7.To update in Bed Management System and excess amount to update in HITS, BO Portal

8.Ensure all the patients’ excess to be collected upon patients’ discharges and guarantee letters are received

9.Call and sending infoblast to patient regarding refund and payment notification.

10.Serve with kindness to all patients during their admission to hospital

11.To carried out duties as an employee as stipulated in Occupational Safety and Health Act and Regulations 1994:-

a.   To take reasonable care at work for the safety of yourself and other persons;

b.   To co-operate with your employer or any other person in the discharge of any duty;

c.   To wear or use any protective equipment or clothing provided by the employer.

d. To comply with any instruction or measure on occupational safety and health

12.Participate actively in any other new service that is introduced.

13.Ensure compliance of Patient safety

      goals as safety improvement measures recommended by World Alliance for Patient Safety (2008)

14.Ensure the policies on Patient and Family’s Rights are addressed at all

      times.

15. Ensure all Hospital policies and procedures and Hospital Accreditation are adhered to and records maintained, if and when these programs are implemented.

16. Adopt the policies and procedures of ISO 9001:2015, ISO 14001:2015, ISO 45001:2018, Malaysian Hospital Accreditation Standards and Joint Commission International Accreditation Standards.

17.Any appropriate job assigned by Superior.

QUALIFICATIONS REQUIRED

SPM

EXPERIENCE REQUIRED

Atleast completed internship or one year experience.

PERSONAL CHARACTERISTICS

• Good in communication and ability to work under fast-paced environment
• Possesses strong communication skills, is customer service oriented, and handles personal information with discretion and professionali
• Basic computer literacy( i.e Microsoft Excel)
• Ability to handle cash & digital payments.