- Location
- Barcelona, ES
- Department
- Sales
- Seniority
- Manager
- Source
- Factorial
Description
Hello! 👋
At Factorial we're looking for a new
Account Manager
for the
DACH market
to help us support and scale our
DACH
team to the next level. As part of the team in charge of
supporting our existing clients
, you'll be in charge of
regularly engaging with clients, develop personalised sales strategies, and serve as the main point of contact between customers and internal teams.
Ready to be part of the challenge?
🚀
About the team 👥
Our Customer Experience team is the voice that guides our users every step of the way, making sure they always get the most out of Factorial. If you’re passionate about people and love turning a challenge into a great experience, you’ll fit right in.
What you'll do 📝
As an Account Manager, you'll be responsible for building and maintaining strong, long-term relationships with our customers. Your role involves proactive engagement, understanding client needs, and creating personalized strategies to drive satisfaction, retention, and growth.
Client Relationships:
Regularly engage with customers, addressing their needs and providing tailored solutions.
Sales Growth:
Develop personalized sales strategies, including cross-selling, up-selling, and churn management.
Support & Feedback:
Provide prompt, personalized after-sales support, ensuring timely responses and proactive communication.
Product Promotion:
Educate clients on new products and features, aligning them with their specific use cases.
Collaboration:
Serve as the main point of contact between customers and internal teams, offering valuable feedback.
Customer Engagement:
Hold regular video meetings to demonstrate product updates and strengthen relationships.
What are we looking for 🎯
Native level of
German
and fluent in
English
.
Customer-focused experience
in support or satisfaction roles is highly valued.
P
assion for simplifying processes
and removing obstacles for customers and colleagues.
Ambitious
, proactive, and a positive team player with strong organizational skills.
Confident using CRM
tools and unafraid to pick up the phone to support clients.
Ready to thrive
in a fast-paced, startup environment.
Eager to take ownership
and contribute to continuous improvement.
Factorial bets for potential and growth. We currently evaluate all seniority levels, as we believe diversity and collaboration are the key for rocking the world! If you seek a place to demonstrate ownership of your own success, but you don't meet every point of this Job Description, please, apply anyway!
What’s in it for you? 💰
Structured career paths
to support your professional growth -
we don’t believe in dead ends.
Transparent salary grids
from
38.000€ to 45.000€ OTE,
with a
70/30 split
(fixed/variable).
Uncapped monthly variable
-
your ambition sets the limit, not us!
Perks of being part of Factorial
😎
Competitive ESOP plan
📈
High growth, multicultural and friendly environment 🤝
Alan
as private health insurance 🩺
Healthy life with
Wellhub
(Gyms, pools, outdoor classes) 🧘🏽♀️
Save expenses with
Cobee
💰
Language classes 👩🏽🏫
Breakfast in the office and organic fruit 🍏
Nora
discounts 🍱
Free caffeine and theine ☕
Pet Friendly 🐕
About Factorial 🚀
Factorial is the AI for Business that knows companies, connects how work happens across the business, and turns that context into action.
Founded in Barcelona in 2016, we now have +1,700 employees serving more than 16,000 companies across 112 countries.
Factorial started with a simple idea: companies were spending too much time managing processes and not enough time doing the work they were hired to do:
their best work.
But as companies grow, work gets more disconnected. More people, more tools, more information, and more time spent connecting the dots. Generic AI can answer questions, but it doesn’t know your company. Every time, you have to give it the context.
Factorial is different. Because it’s inside the company, it already knows how it works, including its people, processes, policies, and data. So you can ask it to do real work, from screening candidates and managing expenses to answering questions and creating reports.
AI isn’t the goal. Giving people back their time is.
When work changes, so do we.
We believe in diverse talent:
we welcome applicants from all backgrounds and strongly encourage people of diverse experiences and identities to apply.
We believe in inclusion:
we are committed to equal opportunities and actively promote workplace inclusion of people with disabilities. If you would like to learn more about our inclusive recruitment processes, you are welcome to indicate so optionally and we will share additional information with you.
Our values 🫀
We own it
: We take responsibility for every project. We make decisions, not excuses.
We learn and teach
: We're dedicated to learning something new every day and, above all, share it.
We partner
: Every decision is a team decision. We trust each other.
We grow fast
: We act fast. We think that the worst mistake is not learning from them.
Wanna learn more about us? Check our
website
!
#LI-GB2