Store Supervisor / Dispatcher - Miami FL

Whizz has opened a new e-bike delivery store in Miami, and we're hiring two Store Supervisors to run it 7 days a week. You're the on-site leader: you keep the store safe, organized, and accountable, own its inventory and equipment, and dispatch and manage our W-2 delivery couriers, from putting them on shifts to keeping them in the right zones and helping them when problems come up. The store is open about 10:00 AM to 8:00 PM, and you work alternating 3- and 4-day weeks so weekends are shared fairly.

What you'll do

• Open and close the store using a written checklist, and keep the space clean and safe.
• Check couriers in and out, hand out e-bikes, and receive them back at the end of each shift.
• Swap and charge batteries, and keep the battery area organized.
• Track bikes, batteries, and spare parts, and run a regular inventory count.
• Log damaged bikes and follow up with the mechanic until each one is repaired and back in service.
• Support couriers who stop by: phone charging, water, basic questions, and escalating issues to management.
• Record attendance and no-shows, and send a short end-of-shift report to the next supervisor.

Dispatching and managing couriers

• Beyond running the store, you act as the dispatcher and day-to-day manager for our delivery drivers.
• Put couriers on shifts: build and confirm the shift schedule, and fill open slots when someone cancels or doesn't show.
• Track attendance in real time: confirm who has arrived, who is late, and who is a no-show, and record it.
• Make sure couriers are logged in on time, on the correct shift, and in the correct delivery zone.
• Monitor active couriers on the delivery platform during the shift and move people between areas when demand shifts.
• Help couriers with problems on the road and at the store: app and account issues, bike or battery trouble, order and pickup problems, and safety concerns.
• Coach couriers on performance metrics (on-time delivery, acceptance, and hours worked) and flag repeat issues to management.
• Hand over open issues, schedule changes, and courier notes to the next supervisor at the end of each shift.

Inventory, assets, and a safe, organized store

• You own the store and everything in it, and you're accountable for keeping the team safe and the operation running in an orderly way.
• Take full ownership of inventory and asset accountability: e-bikes, batteries, chargers, spare parts, tools, and any equipment issued to couriers.
• Keep records accurate in our inventory system, run regular counts and audits, and resolve discrepancies quickly. Our goal is 100% accuracy.
• Coordinate the full bike readiness cycle with the mechanic: diagnostics, repair prioritization, and a final quality check before a bike goes back into service.
• Help prevent loss: control access to bikes and batteries, document every check-out and return, and report missing or damaged equipment right away.
• Keep the store safe, organized, and efficient: a clean workspace, labeled storage, safe battery charging and storage, clear walkways, and safety equipment in place.
• Follow and enforce company policies, operating procedures, and safety standards, and hold the team accountable with clear expectations and consistent follow-up.
• Track attendance, bike uptime, inventory accuracy, and hours worked using dashboards and reports, and turn the data into action.

Schedule

• 10-hour shifts at the store, 10:00 AM to 8:00 PM, including a 30-minute unpaid lunch (9.5 paid hours per shift).
• Possibility for alternating weeks of 4 days and 3 days.
• Every other weekend off, with weekends shared equally between the two supervisors.
• No overtime: you will not work more than 40 hours in a week.
• You're the only supervisor on shift. Lunch is taken in the midday lull, and you're fully off duty during it.