Technical Documentation Control Intern

Inside the Role

Interns will gain knowledge and experience through exciting and real-life learning opportunities. Interns must work in accordance with DTNA’s core values of passion, respect, integrity and discipline. Internship positions can be located at various DTNA locations across the US. We are looking for high performing and motivated individuals in various areas within DTNA organizations. DTNA internships begin each summer in May or June.

Interns in this role may have the opportunity to transition into a full-time position subject to manager evaluations and business availability.

The Aftermarket Digital Portfolio team is responsible for maintaining and enhancing DTNA's digital parts catalog and e-commerce experience, ensuring customers have access to accurate, comprehensive, and easy-to-navigate product information. As a Technical Documentation Control Intern, you will support the management and integration of supplier and product data that drives DTNA's digital commerce platforms. This role works closely with Digital Portfolio, Procurement, and supplier partners to ensure part information, cross-reference data, images, and technical documentation are accurately organized and presented to customers.

The intern will gain exposure to commercial vehicle parts management, product information systems, digital commerce operations, supplier data processes, and technical documentation workflows. Through collaboration with cross-functional teams, you will help improve data quality and operational efficiency while supporting DTNA's continued growth in the aftermarket and e-commerce space.

Posting Information

We provide a scheduled posting end date to assist our candidates with their application planning. While this date reflects our latest plans, it is subject to change, and postings may be extended or removed earlier than expected.

We Take Care of Our Team

Salary placement is determined by your anticipated graduation year and ranges between $21 - $29 per hour.

Benefits include:

• Professional development and networking events, including resume reviews/mock interviews
• Housing and transportation stipend
• Employee resource groups
• Event ticket offering (based on corporate availability)
• Company social events

What You Drive at DTNA

• Processes the production of part alternative intelligence for the Digital Portfolio Team.
• Directly supports Aftermarket E-commerce growth targets by integrating parts alternative information into the digital commerce platform
• Executes part alternative processing for both all-makes parts and DTNA manufactured products
• Supports the industry leading digital commerce experience through world class part alternative presentation and cross-over information
• Responsible for the daily analytics & processing of part alternative & cross-over information into the Aftermarket Digital Commerce platform.
• Operates within the following workflows: general part cross-over management, platform staging, and the part alternative categorization to support the overarching digital portfolio strategy.
• Supports operations defined by the Project Lead for Part Alternatives.
• Responsible for process improvements within workflows of the part alternative assignment process.
• Documents best practices and standard work for part alternative workflows.
• Adheres to the definition of parts alternatives categories and cross-over management.
• Provides recommendations for refinement of part alternatives processing.
• Assists in the continuous improvement of key performance indicators of the part alternatives team.
• Collaborates closely with the Procurement organization to ensure suppliers are feeding the material documentation to support part alternatives processing queue.
• Supports development of overarching DTNA workflows to connect Supplier’s documentation with the Digital Portfolio team’s operations.
• Collaborates closely with other members of Digital Portfolio Team to ensure overall operational success.
• Lead and support efforts to foster an inclusive and welcoming workplace culture where everyone belongs

Knowledge You Should Bring

• Must be currently enrolled in a Bachelor’s program or higher from an accredited college/university OR have recently graduated within 1 year of the position start date (May/June) 
• Must be able to operate within a highly adaptable team and lead in an agile fashion at an accelerated pace.
• Interest and/or experience in commercial vehicles, trucking, heavy equipment, or the aftermarket industry
• Technical writing ability
• Strong attention to detail and ability to manage large volumes of data
• Technical writing and documentation skills
• Experience with Microsoft Excel and data organization
• Ability to analyze information and identify inconsistencies
• Strong communication and collaboration skills
• Process-oriented mindset with a focus on continuous improvement
• Ability to work in a fast-paced, team-oriented environment

#LI-RR

Where We Work

This position is open to applicants who can work in (or relocate to) the following location(s)- 

Portland, OR US. Relocation assistance for this position is available when the selected candidate meets eligibility criteria.

Schedule Type:

Hybrid (4 days per week in-office / 1 day remote). This schedule builds our #OneTeamBestTeam culture, provides an unparalleled customer experience, and creates innovative solutions through in-person collaboration.

At Daimler Truck North America, we recognize our world is changing faster than ever before. By listening to the needs of today, we’re building to solve with cutting-edge solutions in sustainability and future driving technology across electric, hydrogen and autonomous. These solutions, backed by years of innovative success and achievement, continue DTNA’s legacy as the undisputed industry leader. Our evolving brand portfolio is second to none, including Freightliner Trucks, Western Star, Demand Detroit, Thomas Built Buses, Freightliner Custom Chassis, and Financial Services. Together, we work as one team towards our envisioned future – building a cleaner, safer and more efficient tomorrow for all.

That is what we are working toward - for all who keep the world moving.

Additional Information

• This position is not open to Visa sponsorship or to existing Visa holders
• Applicants must be legally authorized to work permanently in the country the position is located in at the time of application
• Final candidate must successfully complete a criminal background check
• Final candidate may be required to successfully complete a pre-employment drug screen
• Contractors, professional services, or other contingent workers should confirm with their local agency if they are eligible to apply for FTE positions
• EEO - Disabled/Veterans

Daimler Truck North America is committed to workforce inclusion and providing an environment where equal employment opportunities are available to all applicants and employees without regard to race, color, sex (including pregnancy), religion, national origin, age, marital status, family relationship, disability, sexual orientation, gender identity and expression (including transgender and transitioning status), genetic information, or veteran status.

For an accommodation or special assistance with applying for a posted position, please contact our Human Resources department at 503-745-8982 or toll free 800-206-3369. For TTY/TDD enabled call 503-745-2137 or toll free 866-355-6935.