Case Manager

Description

Case Manager

BOSTON, MA

Description

The Case Manager is responsible for the coordination and delivery of intensive case management services for families in VPI’s Priority Support Site (PSS) programs. The Case Manager’s primary focus is assisting families in completing their EA Family Shelter program application as quickly as possible upon entry to the Priority Support Site, including the expeditious collection of required eligibility documentation. The Case Manager also assists with benefits applications and linkages to urgent services, as needed. The Case Manager reports to the Program Director for weekly supervision and programmatic assignments.

Location: Victory Programs new EA Family Shelter Priority Support Site (PSS) programs, located in Dorchester, provide safe, temporary congregate shelter for 18-22 high-risk families, referred by EOHLC, who enter the State’s EA shelter system with a Temporary Verification Waiver. Placement in the Priority Support Site program allows families in crisis the time (up to 45 days) to obtain required documentation needed to complete the full EA Shelter Application. In parallel, the Program provides intensive case management, benefits navigation, housing counseling, crisis stabilization services, and access to vital resources, such as physical, mental, and behavioral healthcare. Additionally, the Program offers nutritious, culturally appropriate food, clothing, hygiene products, transportation, and household essentials. Once determined eligible, the PSS program supports the family’s transition to either a bridge- or rapid-track shelter in the state EA program.

Essential Functions:

• Act in accordance with Victory Programs, Inc.’s Standards of Excellence & Philosophy of Care at all times including maintaining professional ethics, boundaries and client confidentiality.
• Perform intake, triage, and needs assessments to determine urgent needs. Develop and implement EA application and short-term household stability plans.
• Develop a plan to support the family’s transition to bridge- or rapid-track shelter placement, once determined eligible for full shelter placement.
• Provide intensive case management services for assigned families to assist them in rapidly completing the State’s EA Shelter Program application, enrolling in public benefits (i.e. health insurance), and accessing community resources, such as healthcare.
• Provide high touch benefits navigation and enrollment assistance to clients, while coordinating resources in a confidential, time sensitive manner. Offer warm referrals and linkages to external providers (e.g., medical and behavioral health, pre- and post-natal care, early intervention, legal assistance), as needed.
• Diligently assist assigned families with the completion and submission of EA applications by providing timely assistance with all application materials, support in obtaining required supporting documentation, and professional advocacy to advance applications through the EOHLC process, while employing strategies to mitigate barriers for clients.
• Manage all aspects of the placement of incoming clients and departure of outgoing clients, including, but not limited to, coordinating transportation, communicating with external partners, conducting orientations, and providing expedited crisis stabilization services, as needed. 
• Coordinate on-site recreational, cultural, youth, and non-clinical activities, as needed. 
• Develop and monitor service plans as required by EOHLC as well as complete timely reporting of assessments, case notes, and relevant data into the HMIS/ETO system and the residents’ case files.
• Assist with obtaining required eligibility documentation, and uploading documentation to the Housing Help Hub, or transmitting documents back to their assigned EOHLC Homeless Coordinator.
• Transport and accompany clients using agency vehicles to obtain required documentation, as needed.
• Develop and maintain service linkages and databases to support residents including developing relationships with local service providers.
• Assist with program coverage as needed by maintaining building security, adhering to all program policies and protocols of the residences, and completing all required documentation in the program shift logs and staff communication logs.
• Attend supervision, staff meetings, clinical meetings, in-service training, and agency workshops.
• Work collaboratively within the team to provide family-centered services. 
• Participate and support the agency in program events, State House rallies, fundraising and advocacy events, rallies, walks and any additional functions.
• Become a Certified Application Counselor (CAC) in order to offer MassHealth application and enrollment assistance for residents.
• Perform any other duty or task that may be requested from time to time by your supervisor or their designee.

Qualifications:

• Bachelor degree with 1-2 years’ experience preferred, or High school diploma with 3 or more years of client advocacy experience. Relevant experience may include: housing search, housing stabilization and retention, case management, SUD services, employment training and job search services.
• At least 25 years old with a valid Massachusetts driver’s license with a safety driving points of 00, 99, 01, 02, or 03.
• Knowledge of family shelter services or residential services and understanding of harm reduction philosophy required.
• Openness to harm reduction philosophy.
• Ability to work independently and cooperatively as a member of a professional team.
• Strong organizational, written, and verbal communication skills.
• Strong computer skills, including Google office suites and Internet use.
• Demonstrated ability to work successfully in multicultural settings with diverse client groups, including people with mental health concerns and substance use disorder.
• Must be CPR certified (may be obtained upon hire)
• Complete TB screening (may be obtained upon hire)
• Three strong work-related professional references; at least 2 from manager or supervisor.

Preferred Qualifications:

Bilingual (English/Spanish, Haitian Creole) preferred.

Position Type: Monday-Friday, 8am-4pm. Full-time (40 hours). On-site.

Rate: $26.00/hour

Victory Programs values a diverse workforce, as we collectively seek to create welcoming, inclusive and accessible environments for our employees and the people we serve. We strive to sustain healthy, functioning communities that respect and celebrate different experiences, identities, cultures and ideas.

Victory Programs has helped individuals and families in crisis for over 45 years. Thousands turn to us yearly for shelter, sustenance, recovery, care, and professional, compassionate support. Most struggle with homelessness, substance use and mental health, and many live with HIV/AIDS. Our team of more than 300 staff across over 30+ programs works with people to develop and execute creative, safe solutions to the very real challenges our clients face.

Our benefit program includes a 75% health and 25% dental employer premium contribution, 100% employer paid disability and life insurance. Victory Programs offers a generous paid time off package to all employees including vacation, sick, and personal time as well as holidays. Upon hire, all staff are entitled to up to: 4 personal days, 160 sick hours, 10 holidays and 3 1/2 weeks of vacation. These figures adjust based on full time or part time status and allocated vacation time increases with length of employment.