Team Lead - Solution Analyst

Experience Requirements:

Core Responsibilities:

• Technical Leadership & Delivery: Lead and mentor a high-performing team of analysts and engineers; qualify technical leads, construct detailed Work Breakdown Structures (WBS), and bridge Business/Solution Analyst and Solution Architect capabilities on complex multi-domain initiatives.
• Requirements Gathering & Architectural Visualization: Facilitate interactive discovery sessions to define clear BRDs and FRDs. Design and map complex network, security, cloud, and VoIP user journeys and system architectures for client solutions.
• End-to-End Solution Lifecycle: Manage smooth handoffs from Pre-Sales to Post-Sales delivery, driving alignment across Real Time Communication Platform development teams with client vision.
• Market & Technology Strategy: Evaluate emerging trends in Cloud, DevOps, Cyber Security, VoIP, and AI/ML; prepare competitive matrix analysis and advise clients on value-driven technical choices.
• Stakeholder Management & Storytelling: Serve as the primary technical interface for executive stakeholders, internal SMEs, and client leadership. Present complex solutions clearly and compellingly through storytelling and visual aids.
• Solution Assets & Demos: Build compelling presentation decks, architectural diagrams, solution demos, and call flow/network scripts for technical and business audiences.

Technical & Functional Competencies:

• Telecommunications & VoIP: Deep expertise in SIP, IP-PBX, SBCs, Softswitches, Contact Centers, and WebRTC integration.
• Networking & Security: Should have appropriate knowledge of Routing & Switching protocols (BGP, OSPF, VLANs, MPLS), Firewalls, VPNs, Zero Trust Security, and Network Infrastructure defense.
• Cloud & DevOps: Basic knowledge of Cloud platforms (AWS/Azure/GCP), CI/CD pipelines, Infrastructure as Code (Terraform/Ansible), Containerization (Docker, Kubernetes) and modern DevOps tools.
• Agile & Management Tools: Proficiency in Jira, Confluence, QuickScrum, or similar Agile tools for backlog management and Sprint planning.
• Diagramming & Visualization: Mastery of MS Visio, Draw.io, Lucidchart, or AI-assisted visualization tools for architecture and process mapping.
• Communication & Leadership: Exceptional written, verbal, and presentation skills with an ability to translate complex technical concepts to non-technical business stakeholders effectively.