Centre Manager

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Shaping the future of real estate for a better world 

At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working. 

 

We bring to life a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way. 

 

JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat.

What this job involves:

As Centre Manager based at 700 Swanston St, Carlton, you will be the driving force behind a vibrant, high-performing flexible workspace community. Reporting to the Portfolio Manager, Property and Asset Management, Victoria, and working closely with the Community Manager/Concierge as part of the broader Community Team, you will own the full commercial and operational performance of the centre — from filling desks and offices to curating a calendar of events that brings the community to life. This is a role for someone who thrives on variety, enjoys building relationships, and takes genuine pride in creating spaces where people want to be. At JLL, we believe the most effective teams are built when everyone is empowered to thrive, and as Centre Manager you will set that tone every day — for your team, your customers, and the wider community you help shape.

An overview of the role:

Sales and Business Development

• Find, qualify, and convert leads who are looking for office space and desks

• Organise and host tours for leads

• Organise business development opportunities including, but not limited to, marketing, online media, events, partnerships and more

• Manage the sales process to ensure occupancy and revenue targets are achieved 

• Represent the brand at external and internal events  

Program Development and Management

• Develop and manage a program of relevant and engaging content-based events
• Establish customer expectations and needs for program content
• Design event formats and series to ensure variety
• Oversee events promotion
• Source speakers and participants
• Align program contents with the objectives of the space

 

Operations

• Act as the principal point of contact to represent the business to the client and the community
• Assume principle responsibility for business financial performance, accounting and reporting
• Consistently demonstrate excellent customer service
• Achieve annual business objectives and other key performance indicators, including customer satisfaction and community curation targets
• Contribute to the ongoing development of systems and processes
• Oversee and contribute to the development of community curation targets
• Manage all on-site operations through building management and local vendors
• Maintain relationships with third-party suppliers, local businesses and look for opportunity to grow local knowledge of unique space within building

Team Management

• Hire and train on-site team to assist customers with day to day needs and business support 
• Take responsibility for leading, motivating, developing, and managing the team 
• Conduct team member annual performance reviews to ensure the team is provided with and assed against clear objectives

Sounds like you? This is what we are looking for:

Required qualifications:

• Experience in a direct sales environment, ideally within office leasing or flexible/co-working space
• Proven team leadership and management experience
• Strong written and verbal communication skills
• Strong analytical and reporting skills
• Ability to build rapport quickly with clients, colleagues, and customers
• Versatility and the ability to manage a large range of work streams simultaneously
• Demonstrated commitment to customer service excellence
• Ability to act independently with an agile and flexible approach
• Strong digital, social, and technology understanding

Preferred qualifications:

• Experience in the management and operation of a flexible space, co-working, or serviced office business
• Understanding of feedback cycles and the ability to motivate yourself and colleagues to excel
• Eagerness and ambition to help drive the brand to more buildings and locations
• A genuine willingness to learn and grow within the role, embracing more innovative ways of working as you advance your career

Benefits:

• Great employee discounts off fitness, wellbeing & other renowned brands
• 18 weeks paid maternity leave 
• Private Health Insurance Discounts
• Active Social Club
• Employee assistant program
• Novated Lease for EV cars
• Paid time off for volunteer work
• Career Opportunities with Australia's #1 Commercial Real Estate firm
• Premium offices

 

What you can expect from us:  

You’ll join an entrepreneurial, inclusive culture. One where the best inspire the best. Where like-minded people work naturally together to achieve great things. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sight and imagine where JLL can take you. 

As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity regardless of race, gender, age, sexual orientation or disability, and that is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce. 

Interested candidates, please apply following the link below quoting job reference number REQ548409

Location:

On-site –Melbourne, VIC

Job Tags:

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.