Manager, Resource Operations Analyst, Group Infrastructure & Platform Services

Company: 1011 United Overseas Bank Ltd

About UOB

United Overseas Bank Limited (UOB) is a leading bank in ASEAN with a global network in Southeast Asia, Asia Pacific, Europe and North America. Operating through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, Thailand and Vietnam, we have a global network of about 430 branches and offices in 19 markets. At the heart of UOB is our culture, shaped by the UOB Way and anchored on our four values – Honourable, Enterprising, United and Committed. For more than 90 years, these values have guided how we do right by our customers, collaborate with one another and create long-term value for the communities we operate in. As One Bank, we are committed to helping our colleagues build sustainable careers grounded in purpose, supported by strong values, and enriched with meaningful opportunities to grow.

Job Description

Resource Management and Operations

• Manage end-to-end resource processes, including onboarding, offboarding, contract extensions, office access administration, headcount tracking and workforce reporting for GIPS resources
• Perform Division Administrator responsibilities in Workday, including contingent worker creation and maintenance.
• Coordinate closely with hiring and line managers to ensure seamless workforce onboarding and offboarding processes.
• Maintain accurate resource records, processes, guides, departmental organisation charts, and roles and responsibilities documentation across GIPS.
• Prepare and issue welcome emails to new Permanent and Temporary joiners, providing essential onboarding information and facilitating a positive onboarding experience.
• Track and report on contingent worker contracts, including renewals and extensions for LAN ID, PPM, and access cards.

 

Planning, Budgeting and Financial Management

• Support the annual planning, budgeting, and forecasting processes.
• Coordinate, review, and consolidate inputs across GIPS, GBT, GADT, and GMET, and provide submissions to GTO BF for cost allocation and chargeback, including annual production support FTEs and Professional Fees-IT for all ASCCs and GIPS Resource FTE Allocation by Infrastructure Towers. **(ASCC) Application System Cost Centre : An ASCC is created to ring-fence costs related to underlying application or applications intended for chargeback under the distinct service line.
• Coordinate and support GIPS Infra Opex PS budgets.
• Coodinate, review, consolidate, and submit yearly GIPS Opex budgets through the EPM system, covering GIPS departments / 16 planning units.
• Manage and submit GIPS rental budgets to COO / CRES.
• Manage and track Staff Engagement Fund utilisation across GIPS and provide quarterly updates to GIPS L3 for their review and decision making.

 

Audit, Governance and Reporting

• Produce regular and ad hoc management reporting covering headcount, resource movement, budgets, onboarding/offboarding activities, and operational metrics.
• Support audit requests by providing accurate and timely resource, organisational, operational information and onboarding/offboarding processes.
• Ensure compliance with workforce management, governance, and reporting requirements, eg. tracking of compliance eLearning completion for contingent workers.

 

PPM Management

• Act as PPM project manager and resource manager for all ASCC PPM Maintenance Projects.
• Maintain and manage FTE demand data for approximately 125–130 ASCC maintenance projects following the annual ASCC FTE budgeting exercise.
• Support resource demand requests for maintenance projects.
• Ensure PPM data integrity through governance, reconciliation, and quality control activities in partnership with the GBT PPM team.

 

Facilities, Engagement and Transformation Support

• Manage GIPS floor logistics, seating plans, and associated rental budget administration.
• Coordinate employee engagement activities, eg. ordering & distribution of Appreciation gifts, CNY red packets, and division / departmental events.
• Submit quarterly HC location reporting to COO team for space and office management and tracking.
• Manage carpark coupon requests
• Support transformation initiatives, and divisional priorities as required.

 

Process Improvement and Operational Excellence

• Drive continuous improvement initiatives across resource management and operational processes.
• Maintain and govern process documentation, standard operating procedures, forms, guides, and SharePoint repositories to ensure consistency and knowledge retention.

Job Requirements

• Bachelors’ Degree or equivalent
• At least 3-6 years’ relevant experience preferably in a Finance Institution

Essential:

• Strong analytical and problem-solving skills
• Effective in fast-paced, team-oriented environments
• Excellent written and verbal communication skills
• Organized, methodical, and detail-oriented
• Capable of multitasking and managing multiple priorities
• Able to work independently and collaboratively
• Dedicated and hardworking, with a high degree of accountability and integrity
• Skilled in tracking updates from various parties for consolidation, submission, and timely closure.
• Proficient in updating documents and maintaining standard operating procedures and SharePoint site content as required
• Comfortable generating and analyzing reports across various platforms, including Workday, PPM, and others

Desired Skills: (Good to have)

• Experienced in SharePoint page design and workflow creation
• Proficient in generating reports using data extracts from SharePoint
• Hands-on experience with onboarding and offboarding processes
• Background in audit, risk management, and compliance activities

Additional Requirements

Be a Part of the UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

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