- Location
- INDIA, VIRTUAL
- Workplace
- Remote
- Type
- Full-time
- Source
- Workday
Description
About NCR Atleos
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.
Category Goal Description - Success Measures Business 1. Transactions Target - Refer the Provided table
2. Availability Target - Channel
SBI - 95% | BOB - 94% | HDFC - 98% | PNB - 96% 1. Daily, weekly, monthly monitoring of transaction and availability.
2. Advise the Root Cause
3. Initiate corrective actions, collaborate with internal teams and coordinate with the vendor/partners to ensure prompt resolution and eliminate re-occurrences. Site Audits, Site visits, cash audits - Periodic and Chronic Sites 1. Identify challenges impacting transactions and availability.
2. Reporting and Initiating corrections actions at the local levels in coordination with various different teams within NCRA and at the vendor side.
3. Monitor Cost of Service Delivery and keep those under the assigned benchmarks. Site Agreements, Landlord Coordination, Electricity availability 1. Site Agreement - New & Renewals
2. Ensure Zero E-Bill disconnection Security Incident Reports 1. Security incidents are reported and local actions are initiated
2. Should visit the concerned site for vandalism/ theft case, visit police station for reporting and supporting legal actions Top Hatch FLM 1. Ensure sites are visited with-in the agreed timelines basis the calls assigned.
2. Suggest the actions needed to resolve and initiate corrections actions. Customer Meetings & Vendor Meeting at Local Levels 1. Head of LR's to ensure that this done diligently, to support the local level engagement with an objective to achieve the goals. Automate for Efficiency 1. Reduce report generations at the local team,
2. Coordinate with the central teams on need of reports and analysis
3. Demonstrate initiatives that generated additional revenue for the business. Professional Development Demonstrative Behaviour 1. Complete ALL assigned NCR Atleos Courses
2. Complete 3 x NCRU modules/courses to upskill (Per Quarter)
3. Practice and Promote - Compliance, Ethical and All-inclusive environment
Offers of employment are conditional upon passage of screening criteria applicable to the job.
EEO Statement
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
Statement to Third Party Agencies
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.