Service Sales Support Specialist

Service Sales Support Specialist

Description -

Job Purpose:    

A HP maintenance contract is a valuable business enabler for our customers and ensures that their investments are fully supported.   These contracts ensure our customers can manage their ongoing support costs, optimise uptime and have the latest software enhancements to maximise end user experience and drive utilisation and efficiency in their business

This role will hold responsibility for supporting across the globe in order that the HP Inside Sales business unit is able to achieve their sales, revenue and booking goals.

You will be an important part of the service sales process as an “enabler” for the sales teams.   Meeting KPI’s and being part of a fast-paced centralised support team, you will develop excellent relationships with sales teams and become an integral part of their success in meeting and exceeding sales quotas.  You will be targeted upon ensuring quotation response times are met. You will be required to work closely with all areas of our business including the Inside Sales Team of all 8 markets and Order Management team to ensure smooth processing of PO’s.

 

Main Duties:    

             

The position involves daily contact with the sales team. You will need to handle a wide range of enquiries within a sale focussed environment, prepare quotations, run various reports and liaise with other departments when necessary.

• Generate sales quotations and proposals, ensuring quotation deadlines are met.
• Ensure all quotations are recorded in HP IQ.
• To prepare and request discounts in HP IQ.

• Develop a thorough understanding of Polycom and HP product and service portfolio.

• Undertake any other duties required to assist in the successful operation of the department.

 

Computer Skills:

·       Price Hub, HP IQ

·       Microsoft suite (Outlook, Excel, Word, PowerPoint, PDF)

·       Good Excel skills (pivots/formulas/look-ups etc)

·       Integrated quoting tool.

 

 

 

 

 

 

Competency Profile:

 

·       High degree of accuracy and attention to detail.

·       Excellent time management and prioritization skills.

·       Excellent timekeeping and team player skills.

·       Ability to communicate effectively in English - both written and oral.

·       Able to demonstrate flexibility and adaptability in a fast-paced environment.

·       Ability to work in a calm and logical manner, particularly when under pressure.

·       Represent Polycom/HP in a professional, honest and ethical manner with a focus on delivering a high degree of customer satisfaction always.

·      Flexible approach – sometimes it may be necessary to work beyond normal office hours, especially at   quarter end.

·       Winning attitude.

 

Job -

Sales Operations

Schedule -

Full time

Shift -

No shift premium (India)

Travel -

Relocation -

Equal Opportunity Employer (EEO) - 

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal"