- Location
- Kolkata, WB, IN
- Department
- Customer Service
- Seniority
- Senior
- Experience
- 3+ years
- Closing date
- Today
- Source
- iCIMS
Description
Overview
Join a dynamic and customer-focused service organization where you will play a critical role in ensuring seamless coordination of field service activities and delivering an exceptional customer experience. As a Service Coordinator, you will work closely with customers, field engineers, and cross-functional teams to manage service operations, drive efficiency, and support the successful execution of service commitments. This is an exciting opportunity to be part of a collaborative, fast-paced environment where your organizational skills, problem-solving mindset, and ability to build strong relationships will directly contribute to customer success and operational excellence.
Responsibilities
- Monitor service orders from initiation through completion, proactively identifying and resolving scheduling, logistics, or operational issues to minimize delays and improve service performance.
- Collaborate with field engineers, service managers, and cross-functional teams to ensure efficient execution of service commitments and adherence to operational processes.
- Maintain accurate service records, documentation, and system updates, ensuring data integrity and providing visibility into service performance.
- Track key service metrics and generate reports to support operational reviews, identify improvement opportunities, and drive continuous process optimization.
- Support business objectives by ensuring compliance with company policies, safety standards, and quality requirements while contributing to a culture of operational excellence and teamwork.
Qualifications
Bachelor’s degree with 3-5+ years of experience in service coordination, field service operations, customer support, scheduling or a related operational role within a service-driven organization.Strong organizational and planning skills, with the ability to manage multiple service requests, priorities, and deadlines in a fast-paced environment.Excellent communication and interpersonal skills, with the ability to effectively interact with customers, field service engineers, and cross-functional stakeholders.Proficiency in ERP, CRM, and service management systems (e.g., SAP, Salesforce, ServiceMax, or similar tools), along with strong Microsoft Office skills.Demonstrated problem-solving and decision-making abilities, with a proactive approach to resolving scheduling, logistics, and customer service challenges.Customer-focused mindset with strong attention to detail, data accuracy, teamwork, and a commitment to delivering high-quality service and operational excellence.