Alumni Records Specialist-540095

The Office of Alumni Affairs of the Bureau of Educational and Cultural Affairs (ECA/P/A) provides resources to sustain engagement through support to U.S. Missions worldwide and outreach to almost 2.5 million exchange alumni in the United States and abroad.  Our work strengthens U.S. government alumni identity, expands networks that benefit both Americans and international participants, and supports U.S. foreign policy objectives by maintaining relationships with this large group of influential people with firsthand knowledge of the United States.  The office also manages the Exchange Alumni website (exchangealumni.state.gov), a global online community for alumni of U.S. government-sponsored exchanges programs. 

• Track, verify, and update prominent alumni records.
• Respond to inquiries about individual or thematic alumni records and compile reports.
• Communicate with overseas and domestic users and provide customer support as needed.
• Upload bulk data templates into the alumni database – Alumni Contact Engagement System or ACES.
• Merge duplicate records in the alumni database Alumni Contact Engagement System or ACES.
• Track ACES programs, years, and POCs.
• Compare statistics from various sources and assist the ACES Database Manager with identifying data gaps and scheduling data requests.
• Assist the ACES Database Manager with an annual review of ACES user accounts.
• Update user accounts that have changed post of assignment or office.
• Participate in user training sessions and customer support.
• Work with the technology team to facilitate and troubleshoot the registration process for the Exchange Alumni website.
• Collaborate in developing materials and information campaigns for alumni and overseas missions to use in order to increase Alumni usage of the Exchange Alumni website.
• Coordinate the development of content and user engagement for the Exchange Alumni website.