Registered Nurse Phone Triage HOPD

Indiana Heart Physicians Building

5330 E Stop 11 Rd Indianapolis, Indiana 46237

With Franciscan, an RN Phone Triage Nurse at Indiana Heart Physicians is a person who thrives in a fast-paced, busy environment. You are able to efficiently answer calls, listen and determine the best course of action – and do it all day long. You are the person who ensures each patient is helped pleasantly and properly.

WHO WE ARE
With 11 ministries and access points across Indiana, Franciscan Health is one of the largest Catholic health care systems in the Midwest. Franciscan Health takes pride in hiring coworkers that provide compassionate, comprehensive care for our patients and the communities we serve.

Indiana Heart Physicians (IHP) has been delivering leading cardiovascular care since 1978, offering comprehensive services through board‑certified cardiologists across multidisciplinary clinics, including cardio‑oncology, heart failure, A‑Fib, cardio‑genetics, and structural heart. IHP provides advanced cardiac imaging and participates in research and clinical trials to bring patients the latest innovations in heart care. As part of the Franciscan Health Heart Center—ranked by HealthGrades as #1 in Indiana for cardiology (2024–2026), named one of HealthGrades’ America’s 100 Best for Cardiac Care (2026), and recognized by CareChex as #1 in the market for cardiac care (2026)—IHP delivers nationally recognized, patient‑centered cardiovascular excellence.

WHAT YOU CAN EXPECT

• Sign on Bonus Available (Ask your Talent Acquisition Advisor if eligible for Sign-On Bonus)
• This is a busy cardiology practice, your anticipated schedule will be Monday-Friday 8am to 5pm, allowing you to enjoy work life balance with consistent day shift schedule and observed holidays off work
• Respond to patient calls and electronic messages, prioritize concerns based on clinical urgency, provide education within scope of practice, and ensure timely resolution of patient needs
• Facilitate care coordination by scheduling appropriate appointments, obtaining prior authorizations, processing prescription refills, and supporting continuity of care across the patient journey
• Maintain accurate and timely documentation of all patient communications, clinical assessments, and care interventions in accordance with departmental and regulatory standards

QUALIFICATIONS

• Required Associate's Degree Nursing/Patient Care; Preferred Bachelor's Degree Nursing/Patient Care
• 1 year Nursing/Patient Care in acute care or ambulatory settings Preferred
• Basic Life Support Program (BLS) certification required - American Heart Association
• Required Registered Nurse (RN) license - State Licensing Board

Never or Rarely

EQUAL OPPORTUNITY EMPLOYER

It is the policy of Franciscan Alliance to provide equal employment to its employees and qualified applicants for employment as otherwise required by an applicable local, state or Federal law.

Franciscan Alliance reserves a Right of Conscience objection in the event local, state or Federal ordinances that violate its values and the free exercise of its religious rights.

Franciscan Alliance is committed to equal employment opportunity.

Franciscan provides eligible employees with comprehensive benefit offerings. Find an overview on the benefit section of our career site, jobs.franciscanhealth.org.