Customer Service Representative

Posting Close Date

Applicants must submit their completed application by 11-01-2026 at 11:59 p.m. MST

Application and Special Instructions

Submit an updated resume that clearly details your experience directly related to the Customer Service Representative position position.

For questions regarding this recruitment please contact Genevieve Hernandez at [email protected]

Position Specific Summary

Duties and Responsibilities

• Addresses customer service inquiries for parking services by answering phones, engaging with constituents, gathering pertinent information and initiating follow-up with constituents to ensure customers can track their requests accordingly. Resolves disputes and issues related to parking fines, lost tickets, or other service-related problems. 

• Processes payments for permits, garages and parking citations. Operates and monitors parking management systems, including access control and ticketing software. Ensures the system is functioning properly and report any technical issues. Maintains records of transactions, customer interactions, and incidents. 

• Sets up garages and surface lot access utilizing systems for City of Tucson and Pima County employees including the public. Activates and resets access cards for all city-owned garages, issues residential permits, non-residential permits, and handles renewals accordingly. Activates monthly permits for contracted companies for surface lots. 

• Assists with validating tickets or passes and processing refunds if applicable. 

• Performs other duties and tasks as assigned.

Working Conditions

Mostly office environment.

All duties and responsibilities listed are subject to change.

MINIMUM QUALIFICATIONS

Education

High school diploma or equivalent

Experience

One (1) year of relevant experience

Equivalency

Any combination of relevant education and experience may be substituted on a year-for-year basis.

License/Certifications

Preferred Qualifications

Education: High School Diploma or GED
Experience: One (1) year directly related experience
Equivalency: Any combination of relevant education and experience may be substituted on a year -for year basis.
License/Certifications: A Valid and unrestricted Driver License with two
(2) years of licensed driving is required

Preferred Qualifications: Customer Service Experience

POSITION DETAILS

Job Profile

J0152 - Customer Service Representative

View full job profile including classification specifications and physical demands at https://www.tucsonaz.gov/Departments/Human-Resources/Tucson-Talent.

Compensation Grade

G102

Hourly Range

$16.50 - 24.75 USD

The City of Tucson considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate's work experience, education/training, key skills, and internal equity.

Fair Labor Standards Act (FLSA)

Non-Exempt

Position Type

Regular

Time Type

Full time

Department

Department of Transportation and Mobility

Department Link

https://www.tucsonaz.gov/Departments/Transportation-Mobility

Background Check

This position has been designated to require a criminal background check. The City of Tucson is a Second Chance Employer.

ABOUT US

Benefits

The City of Tucson offers a generous benefits package for benefit-eligible positions. The comprehensive, flexible, and affordable coverage is designed to optimize health and well-being, security and future, and peace of mind. Benefits begin with medical, dental, vision, life, disability, and FSA coverage, surpassing your standard 401(k) program by offering a rich pension plan plus optional Roth and pretax deferred compensation savings. With your well-being in mind, our paid time off program provides new hires with 38 paid days off in the first year of employment, with time off increasing steadily in subsequent years. We offer twelve weeks of paid parental leave, paid tuition reimbursement, student loan repayment, off- and on-the-job training, and opportunities to forge connections with peers and the community through employee resource groups and paid volunteer hours. You can learn more about our benefits at https://www.tucsonaz.gov/Departments/Human-Resources/Employee-Benefit-Snapshot.

Citizenship

The City of Tucson employs only U.S. citizens and lawfully authorized non-U.S. citizens. All new employees must show employment eligibility verification as required by the U.S. Citizenship and Immigration Services.  The City of Tucson does not offer visa sponsorship.

The City of Tucson is an Equal Opportunity/Affirmative Action/Veterans/Disability Employer

The city does not discriminate based on race, color, religion, sex (including sexual orientation, gender identity, and pregnancy), national origin, veteran status, age, disability, genetic testing, or any other protected status. If you believe you have been a victim of discrimination, you may file a complaint with the City of Tucson's Office of Equal Opportunity Programs, U.S. Equal Employment Opportunity Commission (EEOC) or Arizona Attorney General's Office of the Civil Rights Division (ACRD). 

ADA Accessibility Compliant Form

The City of Tucson is committed to providing access and reasonable accommodation for individuals with disabilities or who require religious accommodation; please contact Human Resources at [email protected].

Recruiter Name

Genevieve Hernandez

Recruiter Email

[email protected]

For general Human Resources questions please contact 520-837-4190.