MEDICAL ASSISTANT - MCKINNEY

Description

SUMMARY/OBJECTIVE:

The Certified Medical Assistant (CMA) provides high-quality clinical and patient care support to physicians and advanced practice providers in a clinical setting. The CMA is responsible for efficiently rooming patients, obtaining and documenting accurate patient information and vital signs, preparing patients for examinations and procedures, assisting providers with clinical needs, performing approved clinical and laboratory services, and supporting an excellent patient experience. This position interacts directly with patients throughout the day and plays an essential role in maintaining an efficient patient flow and ensuring patients are appropriately prepared for their visit with the provider. The CMA is expected to demonstrate professionalism, compassion, confidentiality, attention to detail, and adherence to established clinical, safety, infection-control, and regulatory standards.

RESPONSIBILTIES & DUTIES

PATIENT INTAKE AND CLINICAL SUPPORT

• Greet and appropriately prepare patients for their appointments.
• Escort patients to examination rooms and ensure they are comfortable      and prepared for the provider.
• Obtain and document vital signs, weight, chief complaint, and      relevant patient history.
• Review and document past medical, family, and social history,      current medications, allergies, and other pertinent information as      appropriate.
• Update and maintain accurate patient information in the electronic      medical record.
• Assist providers in maintaining efficient patient flow and      minimizing unnecessary patient wait times.
• Recognize and promptly communicate significant or abnormal patient      findings to the appropriate provider.

EXAMINIATION AND PROCEDURE SUPPORT

• Prepare treatment and examination rooms before and between patient      visits.
• Assist providers with examinations, procedures, and treatments as      directed.
• Ensure appropriate clinical equipment and supplies are available and      properly maintained.
• Maintain clean, organized, and appropriately stocked clinical areas.
• Follow established procedures for cleaning, disinfection, and      infection prevention.

LABORATORY AND ANCILLARY SERVICES

• May collect blood and other patient specimens as trained and      authorized.
• Properly identify, label, process, store, and prepare specimens for      laboratory analysis.
• Perform routine laboratory tests and other ancillary services within      the scope of training and applicable regulations.
• Maintain laboratory logs, equipment records, controls, and      calibration documentation as required.
• Report laboratory results to the provider and contact patients      regarding results when specifically directed by the provider.
• Ensure compliance with applicable requirements related to clinical      equipment, laboratory testing, quality control, and safety.

MEDICATION AND PATIENT EDUCATION

• Prepare and administer medications as directed by the provider and      as permitted by applicable laws, regulations, certification, and      organizational policies.
• Provide patients with provider-directed information regarding      medications, treatments, procedures, and follow-up instructions.
• Document medications, treatments, and patient education accurately      in the medical record.
• Provide patient samples as directed by the provider and accurately      document samples on the Sample Medication Log.

TECHNOLOGY AND ADMINISTRATIVE SUPPORT

• Utilize the electronic medical record and other clinical technology      accurately and efficiently.
• Complete annual wellness visits and health risk assessment processes      according to established policies and procedures.
• Complete required logs, reports, and clinical documentation in a      timely manner.
• Perform other duties and responsibilities as assigned by management      or the provider.

ADA STATEMENT

Salience is committed to providing reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this position, provided the accommodation does not create an undue hardship for the organization.

The physical, cognitive, vision, and environmental requirements described above are intended to identify the essential functions and general requirements of the position and are not intended to exclude qualified individuals with disabilities. Applicants and employees who require reasonable accommodation to participate in the application process or perform the essential functions of the position may request an accommodation through the appropriate organizational process.

EEOC STATEMENT

Salience is an equal opportunity employer. We are committed to providing equal employment opportunities to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other characteristic protected by applicable federal, state, or local law.

Requirements

JOB REQUIREMENTS

• Current      Certified Medical Assistant (CMA) certification through AAMA, NCMA      certification, or another nationally recognized medical assistant      certification accepted by the organization.
• Current Basic      Life Support (BLS) certification.
• Previous      experience working in a physician practice, outpatient clinic, or similar      clinical healthcare environment preferred.
• Strong      patient-service orientation and the ability to interact compassionately      and professionally with patients of diverse backgrounds.
• Excellent      verbal and written communication skills.
• Strong      interpersonal skills and the ability to establish and maintain effective      working relationships with patients, providers, and coworkers.
• Strong      attention to detail and accuracy in clinical documentation.
• Ability to      maintain strict patient confidentiality and comply with HIPAA and      organizational privacy policies.
• Working      knowledge of medical terminology, vital signs, patient intake, infection      control, and basic clinical procedures.
• Basic computer      proficiency and ability to learn and effectively use electronic medical      records and other clinical technology.
• Ability to      organize, prioritize, and complete multiple tasks in a fast-paced clinical      environment.
• Ability to work      independently while also functioning effectively as part of a      multidisciplinary team.
• Ability to      recognize and appropriately communicate changes in patient condition or      abnormal findings to the provider.
• Dependable,      responsible, punctual, and professional.
• Demonstrates      sound judgment, professionalism, empathy, and sensitivity to the needs of      patients and coworkers.
• Ability to      follow written and verbal instructions, established protocols, and      organizational policies and procedures.
• Ability to      maintain composure and professionalism when working with patients who may      be anxious, upset, or experiencing discomfort.
• Ability to      safely perform clinical duties involving exposure to blood, bodily fluids,      and potentially infectious materials.

REQUIRED EDUCATION AND EXPERIENCE

Education

• High school      diploma or GED required.
• Completion of      an accredited Medical Assistant program preferred/required, consistent      with organizational and applicable regulatory requirements.
• Current      certification as a Certified Medical Assistant through AAMA, NCMA, or      another organization-approved nationally recognized certification program.
• Current Basic      Life Support (BLS) certification.

Experience

• Minimum of 1–3      years of experience working as a Certified Medical Assistant in an      outpatient, physician practice, specialty clinic, or comparable clinical      setting preferred.
• Experience with      electronic medical records and direct patient care preferred.
• Experience      obtaining vital signs, rooming patients, preparing patients for provider      examinations, specimen collection, and routine clinical procedures      preferred.

ESSENTIAL FUNCTIONS/SKILLS:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

• Efficiently      room patients and prepare them for examination and evaluation by the      physician or advanced practice provider.
• Obtain and      accurately document vital signs, weight, medical history, medications,      allergies, and other pertinent clinical information.
• Prepare      examination rooms, equipment, and supplies for patient visits, procedures,      and treatments.
• Assist      physicians and advanced practice providers with examinations, procedures,      and other clinical activities within the scope of training, certification,      and applicable regulations.
• Perform      approved clinical and laboratory procedures accurately and in accordance      with established policies and procedures.
• Collect, label,      process, and prepare patient specimens for laboratory testing.
• Administer      medications and treatments as directed by the provider and in accordance      with applicable policies, procedures, and regulations.
• Communicate      effectively and professionally with patients, providers, clinical staff,      and other team members.
• Educate      patients regarding provider-directed treatment instructions, medications,      procedures, and follow-up care.
• Maintain      accurate and timely documentation in the electronic medical record.
• Maintain      patient confidentiality and comply with HIPAA and all applicable privacy      requirements.
• Follow      infection-control, bloodborne pathogen, OSHA, laboratory, and workplace      safety requirements.
• Maintain      appropriate supplies and inventory in examination rooms, nursing stations,      and laboratory areas.
• Assist with      maintaining patient flow and clinic efficiency throughout the day.
• Perform duties      associated with annual wellness visits and health risk assessments in      accordance with established policies and procedures.
• Perform other      clinical and administrative duties as assigned.

WORK ENVIRONMENT

This position works primarily in a clinical/outpatient healthcare environment and requires frequent, direct interaction with patients throughout the workday. The employee will work in examination rooms, clinical work areas, laboratory areas, nursing stations, and other designated areas of the clinic.

The position requires the employee to alternate between sitting and standing throughout the workday and to walk frequently between patient rooms and clinical work areas. The employee may work in a fast-paced environment with frequent interruptions, changing priorities, and multiple patient-care responsibilities.

The employee may be exposed to blood, bodily fluids, communicable diseases, medications, cleaning/disinfecting agents, and other potentially hazardous materials commonly present in a healthcare environment. Appropriate personal protective equipment (PPE), infection-control procedures, and safety protocols must be followed at all times.

COGNITIVE DEMANDS

The position requires the ability to:

• Maintain      attention to detail and accuracy while performing clinical and      documentation tasks.
• Collect,      interpret, and accurately document routine patient information.
• Follow      established clinical procedures, policies, and provider instructions.
• Prioritize      and organize multiple tasks in a fast-paced environment.
• Manage      frequent interruptions while maintaining patient safety and quality of      care.
• Exercise      appropriate judgment regarding patient information and recognize when      information or findings should be immediately communicated to a provider.
• Communicate      effectively with patients, providers, and coworkers.
• Maintain      confidentiality and discretion when handling sensitive patient      information.
• Learn and      use electronic medical records, clinical technology, telehealth platforms,      and other computer-based systems.
• Remain      professional and composed when interacting with patients who may be      anxious, distressed, or experiencing discomfort.
• Recall and      apply established procedures, protocols, safety requirements, and      infection-control practices.

PHYSICAL DEMANDS

This position is classified as Light Work and may require exerting up to approximately 25 pounds of force occasionally and/or a negligible amount of force frequently to move objects.

The physical demands include, but are not limited to:

Frequently (46–100% of the workday):

• Standing
• Walking
• Sitting
• Reaching
• Bending/stooping
• Fingering
• Grasping
• Handling
• Talking
• Hearing
• Repetitive hand and arm movements
• Pushing and pulling
• Moving between examination rooms and clinical work areas

Occasionally:

• Kneeling
• Crouching
• Lifting and carrying supplies or equipment
• Assisting with positioning or movement of patients within the employee's training and applicable safety requirements
• Other physical activities necessary to perform essential clinical functions

The employee must be able to safely perform the physical requirements of the position, with or without reasonable accommodation.

VISION DEMANDS

The position requires sufficient visual acuity to perform essential clinical and administrative functions, including:

• Reading and      reviewing patient medical records and clinical documentation.
• Viewing      computer monitors and electronic medical records.
• Reading      medication labels, laboratory information, clinical instructions, and equipment displays.
• Accurately      entering and reviewing information in electronic systems.
• Observing      patients and recognizing visible changes in their condition.
• Performing      clinical procedures requiring close visual attention.
• Distinguishing      colors, markings, or indicators when necessary for laboratory testing,      equipment operation, or clinical procedures.

Close visual acuity, distance vision, depth perception, and the ability to adjust focus may be required to safely and effectively perform essential job functions.

SAFETY AND EXPOSURE RISKS

Because this position involves direct patient care and clinical procedures, the employee may be at risk of exposure to bloodborne pathogens and other potentially infectious materials. The employee is required to follow all applicable infection-control, OSHA, bloodborne pathogen, PPE, workplace safety, and organizational policies and procedures.