- Salary
- $17 – $24
- Location
- 50 Staniford Street Boston, United States of America
- Workplace
- Onsite
- Type
- Full-time
- Department
- Healthcare
- Education
- High School
- Source
- Workday
Description
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
Join Our Team as a Practice Assistant IIAre you organized, friendly, and ready to be the welcoming first point of contact for patients? In this administrative role (no direct patient care required), you'll keep our clinical practice running smoothly by supporting patients, providers, and the care team, with guidance from your supervisor.
What You'll Do
• Greet patients and manage check-in, check-out, and appointment scheduling
• Answer phones, help callers with routine questions, and maintain appointment records
• Handle messages related to prior authorizations, provider questions, prescription refills, and test results
• Process billing forms, accept co-payments as needed, and scan documents into patient medical records (LMR)
• Request medical records and lab results; file materials, print schedules, and distribute mail and faxes
• Type forms, records, schedules, and memos as directed
• Serve as a "Super User" for scheduling, registration, and billing systems, and help train colleagues
• Take on advanced tasks, such as surgical scheduling and schedule changes/blocking, as your skills grow
Why You'll Love It
• Make a real difference in every patient's experience
• Build valuable healthcare administration and systems skills
• Grow into more specialized responsibilities as your competency advances
• Be part of a collaborative team that keeps patient care moving
Specific duties may vary by department.
Qualifications
What You'll Do
- Keep daily office operations on track, including filing, copying, scanning, printing, and faxing
- Be a friendly, capable voice on the phone, handling non-routine calls and resolving routine issues
- Write and edit clear emails, memos, and letters, and take complete, accurate messages
- Juggle multiple priorities, manage your time and others' schedules, and follow established protocols and systems
What You Bring
- Required: High school diploma or equivalent
- Required: 2–3 years of office experience
- Preferred: Certified Medical Administrative Assistant (CMAA)
- Proficiency in Microsoft Office Suite and a solid understanding of office procedures and standards
- Strong written and verbal communication skills, tailored to your audience
- Excellent organization and time management skills
Ready to Make an Impact?
If you're organized, dependable, and enjoy helping others, we'd love to hear from you. Apply today!
Additional Job Details (if applicable)
Department: MGH Medical Dermatology, 50 Staniford Street, Boston, Ma
Schedule: Days, 40-Hours, 9:30 to 6pm, onsite.
Compensation: The pay rate for this position starts at $20.00 per hour, with increases based on the candidate's years of experience.
Benefits: Medical, Dental, Vision, 403b retirement plan, tuition reimbursement, discounted MBTA pass & more!
Step into a role where your work truly makes a difference every day! As a vital member of our clinical operations team, you’ll provide administrative support to ensure our practice runs smoothly and efficiently. In this dynamic, fast-paced role, you’ll be the friendly face that plays a key role in creating a positive, efficient, and compassionate environment for both patients and clinical staff.
Remote Type
Work Location
Scheduled Weekly Hours
Employee Type
Work Shift
Pay Range
$17.71 - $24.94/Hourly
Grade
3
EEO Statement:
Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.