eCommerce Operations Executive

Application Deadline: 17 November 2026

Department: Marketing

Employment Type: Permanent - Full Time

Location: Australia

Description

Key Responsibilities

• Keep the Amazon catalogue accurate and up to date in Vendor Central
• Create and update ASINs, EAN/GTIN mappings, product details and variations
• Check listings and fix issues that prevent products from being found, ordered or purchased
• Raise and follow up cases with Amazon Vendor Central Support, escalating issues that need further help
• Gather product data, GS1 documents and information from internal teams to set up or correct listings
• Track open catalogue issues, who is responsible and what needs to happen next

• Keep product information accurate, complete and up to date across eGrocery sites
• Maintain the eCommerce product and content library, including images, descriptions, specifications and product details
• Update content for new products, range changes and packaging changes
• Use retailer and digital shelf tools to check product content, availability and search visibility
•  Help coordinate ratings and reviews activity and track which products are covered
• Work with internal teams, agencies and retailers to gather content and images, get approvals and publish updates

• Set up and manage CitrusAd and other retail media campaigns using approved briefs, budgets and plans
• Check campaign settings, products, dates and creative before launch
• Track click-through rate, cost per click, return on ad spend and conversion, and adjust campaigns within agreed limits
•  Report on campaign results, what worked and what needs to change
• Align campaigns with promotions, new product launches and key trading periods
• Seek approval for budget changes or changes to campaign strategy, and flag significant performance issues

• Help set up promotions, update pricing, check online availability and complete retailer portal tasks
• Investigate day-to-day issues affecting online sales or the shopping experience and work with the right teams to resolve them
• Prepare regular reports on Amazon, eGrocery, digital shelf and retail media activity
• Review sales, availability, traffic, conversion and campaign results to highlight risks, trends and opportunities
• Keep trackers, process guides and operational records up to date
• Provide data and updates to support forecasts, budgets and customer plans
  
  

Skills, Knowledge and Expertise

• Experience in eCommerce operations, digital merchandising, marketplace support, retail media, product content or a similar role
• Experience updating online product listings, SKU data or content through retailer portals, marketplaces or content systems
• An understanding of how product content, search visibility and availability affect online sales
• Intermediate Excel skills, including filters, lookups, pivot tables and basic data analysis
• Attention to detail and the ability to organise competing tasks, meet deadlines and keep track of open issues
• Clear written and verbal communication, with confidence following up with others and asking for help when needed
• A practical approach to solving problems and willingness to learn new systems and processes

• Experience with Amazon Vendor Central, CitrusAd or another retail media platform
• Experience in FMCG, retail, consumer goods or an agency working with retail clients
• Some experience with ratings and reviews, digital shelf or product content platforms
• Experience with product information or digital asset systems, content management tools, Power BI, Profitero, NIQ or similar tools
• Familiarity with Amazon, Woolworths or Coles online platforms
  
  

Benefits

• Additional 1% Superannuation
• Flexible / Hybrid working options 
• Birthday Day Leave
• Discounted Twinings Co products
• Access to LinkedIn Learning 
• Access to ABF Networking, connect, collaborate, and grow across the ABF Group.