- Location
- Bismarck, ND
- Type
- Full-time
- Seniority
- Manager
- Source
- HireClick
Description
Position Summary
The Service Manager is responsible for the daily operation of the Service Department including:
- Managing technicians
- Scheduling workflow
- Customer satisfaction
- Financial performance
- Technician training
- Safety
- Inventory control
- Continuous improvement
This person will work closely with Sales, Parts, Warehouse, and Administration to provide a seamless customer experience.
Primary Responsibilities
Leadership
- Lead daily morning technician huddles
- Coach and mentor technicians
- Perform monthly one-on-one meetings (30 Every 30)
- Hold technicians accountable to company standards
- Foster a positive, team-first culture
Customer Service
- Ensure customers receive prompt communication
- Resolve escalated customer issues
- Follow up on major service calls
- Monitor customer satisfaction
- Build long-term customer relationships
Operations
Manage:
- Daily scheduling
- Emergency calls
- Preventative Maintenance programs
- Warranty work
- Shop repairs
- Field service
- Installations
- Parts coordination
Ensure work orders are:
- Accurate
- Complete
- Closed promptly
- Properly billed
Financial Management
Responsible for:
- Labor efficiency
- Billable hours
- Department profitability
- Warranty recovery
- Technician productivity
- Reducing callbacks
Technician Development
Develop technicians through:
- Weekly technical training
- Ride-alongs
- Skills assessments
- Safety meetings
- Manufacturer certifications
Communication
Maintain communication with:
- Customers
- Sales
- Warehouse
- Office staff
- Vendors
- Manufacturers
Qualifications
Preferred:
- Commercial foodservice equipment experience
- Refrigeration knowledge
- HVAC experience
- Electrical troubleshooting
- Gas equipment experience
Management Experience
- Supervising technicians
- Scheduling
- Customer service
- Coaching employees
- Conflict resolution
Other Requirements
- Excellent communication skills
- Computer proficiency
- Corrigo or service software experience preferred
- Valid driver's license
Ideal Candidate
We are looking for someone who is:
? Organized
? Positive
? Calm under pressure
? Customer focused
? Technically competent
? Process driven
? Detail oriented
? Strong communicator
? Accountable
? Continuous learner
Skills
HVACCustomer Service