Family & Volunteer Support Assistant Student Worker (CSLP FWS)

Position Summary/Purpose: Grand Canyon University (GCU) maintains relationships with nonprofit organizations identified by the IRS as 501(c)(3) by virtue of their charitable programs. The collective mission of 501(c)(3) organizations in the Phoenix Valley is to improve the quality of life for community residents or to solve particular problems related to those residents’ needs.

GCU maintains a partnership with the Christian Family Care located at 2346 North Central Avenue, Phoenix, AZ, 85004. Christian Family Care is a leading provider of integrated family and community services to strengthen, support, and equip at-risk youth, parents, families, and communities across Arizona. The CSLP student worker’s work schedule is dependent on the hours of operations and needs of Christian Family Care; however, CSLP student workers may not work more than 20 hours per week during the academic year (i.e., fall/spring). If eligible, CSLP student workers can work during summer (i.e., May – August).

CSLP: This position has been reviewed and approved as Community Service as defined by 34 CFR 675.2(b). Per 34 CFR 675.2(b), community services are defined as, “Services which are designed to improve the quality of life for community residents, particularly low-income individuals, or to solve particular problems related to their need.” These services must be open and accessible to the community.

As an FWS-CSLP approved position, its services will be offered to non-GCU community members (i.e., local residents).

Note: All FWS and FWS-CSLP positions require applicants to complete their Free Application for Federal Student Aid (FAFSA) at https://studentaid.gov/h/apply-for-aid/fafsa to be reviewed for FWS-eligibility and awarded FWS.

Primary Responsibilities /Accountabilities/ Essential Functions:
The Family & Volunteer Support Assistant will support the STRONG Families program through administrative assistance, volunteer coordination, community engagement, and program support activities.

Christian Family Care's Christian identity is foundational to its mission and culture. Individuals serving in this role must respect that identity and conduct themselves professionally in a manner consistent with the organization's values and deeply held beliefs.

1. Volunteer Coordination & Support

• Support the recruitment and ongoing engagement of STRONG Families volunteers, including Host Families and Family Friends.
• Communicate with prospective and current volunteers regarding program information, meetings, and volunteer opportunities.
• Assist with coordinating volunteer orientations, training sessions, and recognition events.
• Maintain volunteer records, track inquiries, and follow up on required documentation and training requirements.
• Partner with program staff to identify and implement strategies that enhance volunteer engagement and retention.

2. Administrative & Program Support

• Maintain program records, volunteer files, referral information, and other documentation within approved systems.
• Assist with data entry, report preparation, and tracking of program activities and outcomes.
• Organize program materials and resources to support day-to-day program operations.
• Assist with special projects and administrative tasks that enhance program efficiency and support STRONG Families staff.
• Maintain confidentiality and adhere to established procedures for documentation and information management.

3. Community Engagement & Recruitment Support

• Support community awareness efforts by assisting with outreach to referral partners, community organizations, and local resources.
• Assist with preparing informational materials and maintaining community contact lists.
• Coordinate meetings, outreach activities, and other community engagement opportunities.
• Track outreach efforts, follow-up activities, and related program information.
• Collaborate with program staff to support volunteer recruitment initiatives and informational sessions.

4. Family Referral & Resource Coordination Support

• Assist with organizing incoming referral information and maintaining accurate referral records.
• Track referral statuses and support follow-up activities with families and referral partners.
• Prepare resource materials and information to support family services and program operations.
• Maintain and update community resource information for use by program staff and participating families.
• Assist with preparing materials for family support activities and other assigned projects.

5. Other duties as assigned

Equipment Used and Responsibility

·         MS Office Suite

·         You will need to familiarize yourself with applicable CFC policies and procedures including:

·         CFC Employee Handbook

·         Risk Management Guide

·         PQI/Quality Standards

·         Confidentiality Requirements

·         Child Safety Procedures

·         STRONG Families Program Guidelines

• You will need to sign your acknowledgement of CFC’s Statement of Faith and Guiding Principles
  

Supervisory Responsibilities

• N/A

Qualifications:

• Have passion and willingness to help others succeed.
• Possess strong ethics, integrity, and sense of responsibility.
• Must have reliable transportation.
• Previous Mentoring a plus.
• Ability to speak a second language a plus.

Experience/Education:

Grand Canyon University is committed to a student first policy. Therefore, all applicants must meet the following eligibility requirements to be considered for student employment:

• Enrolled at GCU in a bachelor’s program or master’s program full-time during fall/spring or half-time during summer.
• Maintain a 2.0 GPA as a Bachelor level student or a 3.0 GPA as a Master level student.
• Maintain good financial and academic (SAP) standing with the University.
  

You may be subject to termination if you fall below the minimum requirements.

Pay Rate: Minimum Wage

Anticipated End Date: June 30, 2027