Talent Acquisition Specialist - Refund Operations

Shift4 (NYSE: FOUR) is boldly redefining commerce by simplifying complex payments ecosystems across the world. As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually for hundreds of thousands of businesses in virtually every industry. For more information, visit www.shift4.com.

Shift4 (NYSE: FOUR) is boldly redefining commerce by simplifying complex payment ecosystems around the world. Powering billions of transactions annually for hundreds of thousands of businesses, Shift4 recently expanded its geographic reach and capabilities with the acquisition of Global Blue, the leader in tax-free shopping solutions. 

By integrating Global Blue’s tax refund and currency conversion capabilities into its global payments platform, Shift4 offers an enhanced, end-to-end unified commerce solution for a wide range of industries – from restaurants, hotels, and stadiums to retail, ecommerce and nonprofits. For more information, visit 

www.shift4.com

We are currently seeking a Talent Acquisition Specialist to support our growing business in Japan.

This role will primarily focus on recruiting talent for our Refund Operations business, including customer-facing operational roles across multiple locations in Japan. In addition, the successful candidate will support recruitment activities for other business and corporate functions as needed.

Reporting to the Country HRBP Japan, you will be responsible for the full recruitment lifecycle, from understanding hiring needs and sourcing candidates to offer management and onboarding coordination. You will partner closely with hiring managers, operational leaders, HR colleagues, and external recruitment partners to ensure timely and effective hiring outcomes.

This position is ideal for someone who enjoys working in a fast-paced environment, managing multiple vacancies simultaneously, and building strong relationships with both candidates and stakeholders.

Your responsibilities include:

· Manage the end-to-end recruitment process, from requisition through offer acceptance.

· Partner with hiring managers to understand workforce needs and develop appropriate recruitment strategies.

· Source, screen, and interview candidates for operational, customer service, retail, and support functions.

· Support high-volume hiring initiatives, particularly for Refund Operators, Refund Leaders, and other customer-facing roles.

· Coordinate interviews and maintain regular communication with candidates throughout the recruitment process.

· Ensure an excellent candidate experience and act as the primary point of contact for candidate inquiries.

· Create and post job advertisements on appropriate recruitment platforms.

· Build and maintain talent pipelines to support ongoing and future hiring needs.

· Develop and maintain relationships with recruitment agencies, universities, and external recruitment partners where appropriate.

· Manage recruitment activities across local and international job boards, including LinkedIn, Indeed, and other Japan-specific channels.

· Maintain accurate recruitment data and reports within HR and recruitment systems.

· Provide recruitment metrics, hiring updates, and market insights to stakeholders.

· Support employer branding activities, recruitment events, and talent acquisition projects.

· Collaborate closely with business stakeholders, local HR teams, and the Global Talent Acquisition team.

What will help you succeed:

· Strong understanding of recruitment within the service, retail, hospitality, travel, or customer service sectors.

· Ability to manage multiple vacancies and competing priorities simultaneously.

· Excellent stakeholder management and communication skills.

· Strong customer and candidate service mindset.

· Proven ability to work independently and take ownership of hiring outcomes.

· Strong attention to detail and organizational skills.

· Practical and hands-on approach to problem solving.

· Adaptability and flexibility in a changing business environment.

· Confidence building relationships with candidates, hiring managers, and recruitment partners.

Background & Experience:

· Diploma or degree in Human Resources, Business Administration, or a related field preferred.

· Minimum 3 years of recruitment or talent acquisition experience.

· Experience recruiting within Japan for customer service, retail, hospitality, travel, operations, or similar service-oriented environments.

· Experience recruiting both permanent and non-permanent employees (part-time, fixed-term, dispatch, etc.).

· Proven experience managing multiple recruitment processes simultaneously.

· Experience using ATS and HRIS systems; Workday experience is an advantage.

· Strong proficiency in Microsoft Excel, PowerPoint, and reporting tools.

· Native-level Japanese and business-level English communication skills.

· Experience supporting high-volume recruitment campaigns is highly desirable.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.