Oliver Wyman - Human Capital Coordinator - Lisbon

Company:

Oliver Wyman

Description:

We are looking for talented individual to join our Human Capital Operations team at Oliver Wyman, a Marsh Business. This role will be based in Lisbon.

As a Human Capital Coordinator, you will play a key role in ensuring the smooth and reliable delivery of Human Capital Operations, primarily supporting our teams and employees in Spain while contributing to our growing local presence in Portugal. Working closely with the HC Operations team in Madrid, you will independently coordinate a broad range of employee lifecycle, benefits, payroll-related and compliance activities, helping deliver accurate, timely and consistent HR services across multiple stakeholders.

We are looking for someone who can join as soon as possible to allow sufficient time for onboarding and knowledge transfer, ensuring a smooth transition and continuity of HC Operations activities.

This is a hybrid role that has a requirement of working at least 3 days a week in the office including 5 days per week of office work in the first three months of employment.

Why join us

• Meaningful operational impact: Take responsibility for a broad portfolio of Human Capital activities that directly support employees throughout their journey with Oliver Wyman.
• International collaboration: Work closely with colleagues in Spain and Portugal, as well as internal teams and external service providers, gaining exposure to cross-border HR operations.
• Autonomy and ownership: Manage varied and sometimes complex operational processes independently, with the support of an experienced HC Operations team.
• Professional development: Strengthen your expertise in employee lifecycle administration, benefits, mobility, payroll coordination and employment compliance within an international professional services environment.

How this role will contribute to team success

• Ensure operational continuity: Provide reliable, independent coverage of core HC Operations activities in Spain, maintaining consistent service delivery and operational knowledge across employee lifecycle processes.
• Deliver accurate and timely HR administration: Coordinate complex employee-related processes, maintain reliable records and collaborate with internal stakeholders and external providers to support compliance and a positive employee experience.
• Strengthen cross-border collaboration: Support effective coordination between the HC Operations team in Spain and colleagues in Portugal, contributing to a consistent and responsive Human Capital service.

Your day-to-day

• Leave of Absence and Employment Administration: Independently coordinate parental leave and other leave-of-absence processes, including employee communications, leave tracking, payroll notifications and certificates (including RECEMA), and paid or unpaid leave agreements. Manage employment changes, working-hour arrangements, annual leave carryover, time and attendance records, and related employee queries, ensuring accurate administration and timely coordination with employees, Talent Management and payroll providers.
• Employee Lifecycle, Payroll Coordination and Benefits: Coordinate onboarding and offboarding activities for Oliver Wyman and NERA employees in Spain, as well as onboarding sessions for Oliver Wyman new joiners in Portugal. Prepare employment contracts and related documentation, maintain employee records, manage Employee Transactions (ETs) in Workday and other relevant HR systems, and coordinate hires, leavers and employee changes with payroll providers. Administer employee benefits and associated enrolments, cancellations, invoices and reviews, including health and life insurance, flexible compensation, wellbeing programmes and occupational health and safety requirements. Liaise with IT, Office Services and other teams to ensure a coordinated employee experience.
• Global Mobility and Client Requirements: Support international assignment administration, including posted-worker notifications, A1 certificates and employee queries relating to Spanish tax exemption procedures (Article 7p). Coordinate documentation and approvals required for employees to access client offices and client portals, including maintaining employee information and documentation in client access platforms, working with employees, clients, payroll providers and relevant internal departments.
• Compliance, Reporting and HR Records: Support HR-related compliance processes, including ISO audits, Equality Plan and LGTBI Plan activities, and annual job classification updates under the applicable Spanish Collective Bargaining Agreement. Prepare and maintain supporting documentation, coordinate information requests and reporting, and liaise with internal stakeholders, external advisers and auditors. Maintain accurate employee databases, records and HR documentation, including relevant employment and tax forms.
• HC Operations Support and Process Improvement: Respond to employee and stakeholder queries, coordinate recurring administrative activities and support the effective delivery of HC Operations services. Contribute to operational improvements and specific initiatives, including experienced-hire process enhancements, employee donations administration and disability internship activities. Support additional HC Operations projects and administrative requirements as needed.

Skills and what you bring to the team

• HR Operations experience: Previous experience in Human Capital / HR Operations, HR administration or a comparable role, with the ability to manage employee lifecycle activities and multiple operational processes with a high degree of independence.
• Organization and attention to detail: Strong organizational and prioritization skills, accuracy in handling employee information and the ability to manage competing deadlines and complex administrative requirements.
• Stakeholder coordination and service orientation: Clear communication skills, a collaborative approach and the ability to work effectively with employees, internal teams and external providers across different locations, including in a remotely managed environment.
• Systems and confidentiality: Experience using HR information systems, Microsoft Office and employee databases, combined with discretion and sound judgment when handling sensitive or confidential employee information.
• Languages: Fluency in Portuguese and English is essential, including the ability to communicate effectively in a professional environment.

What will make you stand out

• Spanish language proficiency: Spanish is highly desirable given the role's primary focus on HC Operations in Spain, including employee communications, employment documentation, payroll coordination and interaction with local providers.
• Spanish HR administration knowledge: Familiarity with Spanish employment administration, payroll processes, benefits and HR-related regulatory documentation would be a strong advantage.
• Additional European languages: Proficiency in two or more additional European languages would be a plus, offering greater flexibility to support HC Operations activities across different European markets as business needs evolve.
• HR Systems Experience: Previous experience with Workday, particularly Employee Transactions (ETs), or similar HR management systems would be an advantage.
• AI & Process Improvement Mindset: Interest in leveraging company-approved AI tools and digital solutions to streamline administrative tasks, improve operational efficiency and support continuous process improvement, while maintaining appropriate confidentiality and data protection standards.

Oliver Wyman is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit oliverwyman.com, or follow us on LinkedIn and X. 

Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.