Sr. Director, Modern Work, Infrastructure and Operations

Why Us?

At Par Health, we believe great healthcare is built on getting the essentials right. We’re looking for passionate, talented individuals who share our commitment to improving lives. With a global workforce, we lead with pride and purpose—prioritizing quality and safety while fostering a culture of continuous improvement, accountability, and teamwork. Elevating the Essentials isn’t just our tagline, it’s the higher standard we live by every day.

Job Description Summary

The Sr Director, Modern Work, Cloud Infrastructure, Operations will lead the strategy, modernization, operation, security, resilience and financial performance of the company’s enterprise modern work, infrastructure services across cloud, data center, network, end-user computing, collaboration, identity, AI infrastructure and service management capabilities. This leader will establish and execute a modern cloud and AI-ready operating model with a strong emphasis on Microsoft Azure, Azure AI services, hyper scaler platforms, regulated-industry controls, automation, managed services, vendor governance, service reliability, disaster recovery, and cost optimization. The role is accountable for scalable, secure and compliant infrastructure services that enable business objectives, support digital and AI transformation, and meet required service levels. This position works closely with business leaders, cybersecurity, architecture, application teams, data and analytics teams, quality, compliance, finance, external auditors, strategic vendors and managed service providers, and reports to the Chief Information Officer.

Job Description

Essential Functions

Accountability

Cloud Infrastructure and Operations Strategy

• Defines and leads the modern work and enterprise infrastructure and operations strategy, with a modern cloud-first approach anchored in Microsoft Azure and other hyper scaler capabilities as appropriate.
• Establishes architecture standards, operating models, policies and roadmaps for cloud platforms, data center services, networks, identity and access, endpoint services, collaboration platforms, backup and recovery, monitoring, service desk, patching, automation and operational tooling.
• Drives modernization from legacy infrastructure toward secure, resilient, scalable and cost-effective cloud and hybrid-cloud services, including migration planning, landing-zone governance, subscription management, workload placement, lifecycle management and technical debt reduction.
• Partners with cybersecurity, enterprise architecture, compliance and quality teams to embed secure-by-design, compliant-by-design and audit-ready practices into infrastructure operations, including GxP, 21 CFR Part 11, SOX and other applicable regulatory expectations.
• Develops measurable service outcomes, operational risk indicators, resiliency objectives and executive reporting that connect infrastructure performance to business value.

AI Infrastructure, Platform Enablement and Governance:

• Leads the infrastructure strategy required to support enterprise AI capabilities, including secure compute, storage, networking, identity, monitoring, model hosting, API management, data connectivity and integration with approved AI platforms.
• Partners with enterprise architecture, data and analytics, cybersecurity, legal, quality and compliance teams to establish AI-ready cloud patterns, reference architectures and guardrails for production AI workloads.
• Oversees operational enablement for Azure AI, Azure OpenAI, machine learning platforms, retrieval-augmented generation services, vector databases, prompt and model management tools, and approved third-party AI services as applicable.
• Supports MLOps, LLMOps and AI platform operations by enabling governed deployment pipelines, environment management, model/version tracking, monitoring, auditability, access controls, release management and rollback practices.
• Ensures AI infrastructure is reliable, observable, resilient and cost-managed, including monitoring for service availability, latency, capacity, token or consumption trends, cost anomalies, vendor performance and operational risk.
• Helps establish operating procedures for AI infrastructure incident response, model service outages, provider degradation, security events, capacity constraints, governance exceptions and regulated change control.

 

Cloud Infrastructure, Operations and Service Management:

• Owns day-to-day operation, performance, availability and continuous improvement of enterprise infrastructure services across Azure, hybrid cloud, data center, network, identity, endpoint, collaboration, database, AI infrastructure, backup/recovery and service management environments.
• Leads cloud platform governance, including Azure landing zones, management groups, subscriptions, policies, tagging, privileged access, monitoring, logging, automation, disaster recovery, operational standards and AI workload enablement patterns.
• Oversees migration and modernization initiatives that improve scalability, reliability, security, compliance and cost effectiveness of infrastructure services, business-critical workloads and approved AI-enabled solutions.
• Ensures disciplined incident, problem, change, configuration, release, asset and service request management practices aligned with ITIL and business service-level expectations.
• Establishes monitoring, observability, AIOps and automation capabilities to proactively detect issues, reduce manual effort, improve mean time to restore, and strengthen operational resilience.
• Directs outage response, root-cause analysis, remediation planning and executive communications for infrastructure, AI platform and service-impacting incidents.
• Ensures backup, disaster recovery, business continuity and cyber recovery plans are documented, tested and aligned to application criticality and regulatory requirements.
• Partners with cybersecurity to support vulnerability management, patching, endpoint protection, identity governance, threat response, privileged access, security architecture and audit readiness.
• Oversees identity and access operations, including service levels for joiner/mover/leaver processes, privileged access administration, authentication services and access reviews.
• Manages end-user computing, service desk, endpoint lifecycle, software deployment, device provisioning, asset inventory, reclamation and secure disposal programs.
• Defines and monitors KPIs, SLAs, SLOs and customer experience measures to drive continuous improvement and service transparency.
• Collaborates with application, data, manufacturing, quality and business teams to provide infrastructure support for digital initiatives, AI pilots, acquisitions, divestitures, site expansions and enterprise transformation programs.

People Leadership and Strategic Vendor Management:

• Leads internal teams, contractors, managed service providers and strategic technology vendors to deliver secure, reliable, compliant, AI-ready and cost-effective services.
• Leads, plans and develops a geographically distributed team of employees, contractors and third-party service providers supporting cloud, infrastructure, AI infrastructure, service desk and end-user services.
• Builds talent and operating discipline in cloud operations, Azure administration, AI infrastructure operations, automation, service management, compliance, financial stewardship and vendor governance.
• Establishes strong governance with managed service providers, hyperscalers, AI platform providers, telecommunications providers, hardware/software vendors and consulting partners, including performance scorecards, business reviews, escalation paths, service credits, risk reviews and continuous improvement plans.
• Owns vendor selection input, statements of work, service-level expectations, contract management, renewal planning, financial tracking, performance management and relationship health for infrastructure, AI platform and operations suppliers.

 

Financial Management:

• Optimizes the cost, value and risk profile of IT services through disciplined budgeting, forecasting, vendor management, contract governance and cloud financial management practices.
• Plans and manages infrastructure, cloud, AI platform, operations and vendor expense budgets within approved guidelines, balancing quality, resilience, compliance, cybersecurity risk and cost effectiveness.
• Implements FinOps practices for Azure, AI services and other cloud services, including forecasting, tagging, showback/chargeback, rightsizing, reserved capacity, model or token consumption analysis, license optimization and waste reduction.
• Manages financial performance across support, managed services, cloud consumption, AI platform consumption, telecommunications, software, infrastructure projects and strategic vendors.

 

Qualifications

Education & Experience

Bachelor’s degree in Computer Science, Information Technology, or a closely related technical field.   Master’s degree in business or related field preferred.  

15+ years of progressive experience in IT infrastructure, cloud architecture, and enterprise technology operations, with at least 8 years in senior IT leadership roles.

Azure Solutions Architect Expert, Azure Administrator, Azure AI Engineer, ITIL 4, PMP, CISSP, CCSP, FinOps Certified Practitioner or comparable certifications preferred. Senior management experience in a managed service, regulated, multi-entity and distributed environment required, including budget, contract, AI platform and vendor performance management.

 

Knowledge

Deep, hands-on understanding of modern infrastructure technologies, including public/hybrid cloud (AWS, Azure, or GCP), CI/CD pipelines, containerization (Kubernetes), and automation/observability tools (e.g., Terraform, Datadog, Splunk).

Deep knowledge of enterprise infrastructure, Microsoft Azure, hybrid cloud, AI-ready infrastructure, identity, end-user computing, service management, cyber resilience and regulated-industry operations.

Experience leading infrastructure modernization, cloud migration, AI platform enablement, managed services, vendor governance and operational transformation in a complex enterprise environment.

Ability to conceptualize, select, launch and deliver secure, scalable and compliant technology solutions across internal teams and external service providers.

Able to define operational metrics, service levels, financial measures and risk indicators, and implement processes required to measure, monitor and improve them

 

Skills & Abilities

• Proven track record of operational governance using ITIL, Agile frameworks, and DevSecOps best practices.
• Exceptional executive communication, stakeholder management, and the ability to instill confidence across all business units.

 

 

Disclaimer:  The above statements are intended to describe the general nature and level of work performed by employees assigned to this job. They are not intended to be an exhaustive list of all duties, responsibilities, and qualifications.  Management reserves the right to change or modify such duties as required.

 

EEO Statement:

We comply with all applicable federal, state, and local laws prohibiting discrimination and harassment, and provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status, or genetic information, or any other classification protected by federal, state or local law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.