Nordic AI Knowledge & Guidance Lead, Nordic Customer Experience and Engagement

Would you like to turn trusted business knowledge into reliable AI-enabled guidance for customer service? We are looking for an experienced lead to establish and manage how this knowledge is structured, governed and used across the Nordics. You will connect business and technology teams to keep guidance accurate, reusable and continuously improved. About our team The Nordic Customer Experience and Engagement team is a newly established team within Nordea’s Personal Banking business, responsible for developing and driving a common Nordic approach to customer service. We take an end-to-end perspective on the service model and work across the Nordic countries to identify development opportunities, drive transformation and strengthen the customer experience through a more integrated Nordic approach. Collaboration. Ownership. Passion. Courage. These are the values that guide us in how we work and make decisions, and we hope you share them with us. Location is any of the Nordic countries....