- Location
- Shanghai, Shanghai, China · published
- Type
- Full-time
- Department
- Security
- Seniority
- Senior
- Source
- Workable
Description
Role purpose
The Senior Consultant, Travel Risk Management (TRM), will establish and lead a China-based delivery capability for TRM services. Based in Shanghai and working as part of the Operational Security team, the role will act as the primary local owner for service delivery, stakeholder coordination and operational implementation. The Senior Consultant will ensure that services are delivered consistently, efficiently and in line with agreed standards, while building a scalable local capability that integrates effectively with GROC and relevant partners.
Role tasks and responsibilities
Service delivery leadership: Lead day-to-day delivery for TRM offers, ensuring service quality, responsiveness and alignment with contractual commitments.
Stakeholder engagement: Act as the primary China-based point of contact for key external stakeholders, internal teams and local partners, maintaining clear communication and effective working relationships.
Operational implementation: Establish operating procedures, escalation protocols, training programmes and quality controls to support consistent and scalable delivery.
Case coordination: Coordinate security assistance cases, service requests and operational responses, escalating complex or high-risk matters appropriately.
Security advice: Provide timely, practical travel risk and security advice to Mandarin- and English-speaking stakeholders, drawing on Control Risks’ intelligence and operational capabilities.
Performance oversight: Monitor service performance, prepare regular management reports, identify trends and recommend improvements to processes and client outcomes.
Capability building: Serve as the first China-based delivery lead within TRM, building local knowledge, partner networks and operational capability as demand grows.
Continuous improvement: Capture lessons learned, maintain service documentation and support the ongoing development offering.
Additional duties: Undertake other reasonable duties that support the Operational Security team and broader business objectives.