- Location
- Lusail, Qatar
- Department
- Retail
- Seniority
- Manager
- Experience
- 2+ years
- Source
- Keka
Description
Position: Restaurant Supervisor – Golondrina Hospitality & Trading W.L.L.
Location: Qatar
Job Summary
We are seeking an experienced and performance-driven Restaurant Supervisor to oversee the daily operations and sales performance of two restaurant outlets. The ideal candidate must have relevant restaurant experience in Qatar, with strong leadership capabilities and the ability to supervise teams, maintain operational standards, improve service efficiency, and contribute to business growth.
The successful candidate will support operational excellence across both outlets by ensuring effective team coordination, consistent customer service, cost control, and compliance with company standards.
Key Responsibilities
- Monitor sales performance across both outlets, identify opportunities for improvement, and support initiatives to achieve business targets.
- Supervise daily restaurant activities, ensuring smooth workflow, efficient service delivery, and adherence to operational procedures.
- Identify operational gaps and implement improvements to restaurant setup, processes, and service efficiency.
- Lead, guide, and motivate restaurant employees while maintaining productivity, accountability, and discipline.
- Monitor employee attendance, performance, and conduct, providing guidance and addressing issues where necessary.
- Maintain high service standards, handle customer feedback, and resolve complaints professionally.
- Ensure consistency in food quality, presentation, cleanliness, hygiene, and compliance with health and safety requirements.
- Monitor stock levels, inventory usage, operational expenses, and wastage to support effective cost management.
- Coordinate shift schedules and staff deployment according to business requirements and operational demands.
- Maintain accurate operational and sales reports and coordinate with management to address business requirements and achieve outlet targets.
Qualifications & Requirements
- Minimum 2 years of restaurant supervisory or management experience in Qatar – Mandatory.
- Previous experience handling restaurant operations, preferably across multiple outlets.
- Indian or Pakistani candidates preferred.
- Demonstrated ability to contribute to sales growth and improve outlet performance.
- Strong leadership, team supervision, and employee management skills.
- Good understanding of restaurant operations, food safety, and hygiene standards.
- Experience in inventory management, cost control, and staff scheduling.
- Excellent communication, interpersonal, and customer service skills.
- Proficiency in POS systems and basic computer applications.
- Strong problem-solving, decision-making, and organizational abilities.
- Ability to work in a fast-paced restaurant environment, including weekends and public holidays.
Key Performance Expectations
The Restaurant Supervisor will be responsible for supporting sales growth across both outlets, maintaining operational standards, improving team productivity, controlling operational costs, and ensuring a consistently positive customer experience.
Skills
ComplianceCustomer ServiceFood SafetyInventory Management