African Portuguese-Speaking Customer Service Representative – Outbound | Lisbon, Portugal

Location: Lisbon, Portugal
Work Model: On-site
Employment Type: Full-time | 40 hours/week
Schedule: Rotational 24/7 shifts, with 2 days off
Target Start Date: 23 November 2026 (TBC)

Role Overview

We are hiring an African Portuguese-speaking Customer Service Representative to join an international team in Lisbon.

This is an outbound customer service role involving telephone communication with customers, understanding their needs, providing relevant information and delivering a professional customer experience.

Candidates should have strong African Portuguese language skills, confident communication abilities and a customer-focused approach.

Salary & Compensation

• Gross base salary: €920/month
• Holiday allowance: €76.67
• Christmas allowance: €76.67
• Meal allowance: €154/month
• Total gross monthly compensation: €1,227.33
• Monthly performance bonus: €100
• Night-shift bonus: Additional 29% for qualifying night-shift hours

Training & Benefits

• 5 days of fully paid training
• Training compensation: €50 for the 5-day training period
• Private health and dental insurance after signing the employment contract
• 22 days of annual leave
• Portuguese employment contract

Requirements & Eligibility

• Native or fluent African Portuguese communication skills
• Strong verbal communication and interpersonal skills
• Customer-focused attitude and professional telephone manner
• Comfortable handling outbound customer interactions
• Flexibility to work rotational 24/7 shifts
• EU citizenship or valid Portuguese residency with authorisation to work in Portugal

No visa sponsorship is available. Candidates must already have the legal right to work in Portugal.

Apply Now

Email: [email protected]

LinkedIn: https://www.linkedin.com/in/dylan-a78965140/