(USA) Senior Analyst, Operations

Position Summary...

What you'll do...

Role summary:
The Senior Analyst, Operations plays a critical role in driving operational excellence by managing project plans, timelines, and deliverables while collaborating with cross-functional teams. This role involves analyzing processes, recommending improvements, and implementing scalable best practices to support business growth. The position requires expertise in developing solutions for complex challenges, facilitating communication among stakeholders, and monitoring project outcomes. By leveraging data-driven insights and operational strategies, the Senior Analyst ensures alignment with organizational goals and contributes to continuous improvement initiatives that enhance efficiency and customer satisfaction.
About the team:
The team drives Walmart’s global growth by enabling third-party partnerships through strategic vendor engagement. It emphasizes governance, automation, and value creation to ensure smooth collaboration and operational excellence. Focused on accountability, clear communication, and continuous improvement, the team manages complex programs and stakeholder relationships effectively. Leading cross-functional coordination and innovation, it advances operational strategies from tactical to strategic levels while safeguarding data and delivering consistent value. This group fosters a results-driven environment that supports evolving business needs and strengthens partnerships to achieve sustained success.
What you'll do:

• Manage end-to-end operational workflows for the Service Provider Access Agreement (SPAA) and Verified Service Provider (VSP) programs across U.S. and international markets.
• Review, process, and maintain applications and provider documentation to ensure alignment with internal standards.
• Identify operational gaps and implement process improvements that reduce manual touchpoints and increase efficiency.
• Build AI-assisted exception-management rules and automation within platforms such as ServiceNow, Salesforce, or Airtable.
• Develop and maintain clear partner “purpose” definitions to support consistent decision-making and reduce ambiguity.
• Collaborate with Product, Engineering, Business Operations, and Data Security teams to integrate SPAA workflows into supplier tools, dashboards, and portals.

What you'll bring:

• Proven experience in operations and business analysis with a strong focus on process improvement and automation.
• Ability to develop, manage, and execute project plans, timelines, and deliverables while coordinating cross-functional teams.
• Expertise in analyzing data, identifying root causes, and recommending actionable solutions to enhance operational efficiency.
• Strong communication skills to effectively engage stakeholders and convey project status and resource allocation.
• Demonstrated capability to implement scalable operational best practices and support continuous improvement initiatives.
• Proficiency in developing and utilizing tracking mechanisms, scorecards, and reports to monitor progress and outcomes.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices. Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.
The annual salary range for this position is $60,000.00 - $110,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include :
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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Minimum Qualifications: Bachelor’s degree in Business Administration, Engineering, Operations , or related field OR 2 years’ experience in operations, project management, or related area.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Master's degree in Business Administration, Engineering, Operations , or related field, Project Management Certification

Masters: Business Administration, Masters: Computer Engineering, Masters: Operations Management

Project Management - Project Management Professional - Certification

Primary Location...

1601 SE 10th St, Bentonville, AR 72716, United States of America

Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.