Director - Built Environment and Infrastructure

The Director leads client engagements for Built Environment and Infrastructure (BE&I) in North America, turning opportunities developed through senior client relationships and sponsorship into well-scoped, commercially sound projects. The role fronts clients, shapes scope and delivery plans, and takes responsibility for client outcomes and project quality across the full lifecycle.

Combining commercial and technical expertise, the Director remains close to delivery: leading site work, resolving complex client issues, and directing multidisciplinary teams across physical and electronic security design, secure-by-design advisory, and related security consulting. The role delegates defined workstreams to consultants and technical specialists, develops their capability, and maintains technical oversight so larger engagements can be delivered consistently at scale.

Reporting to the Principal, BE&I, Americas, the Director supports regional strategy through client-engagement leadership and delivery planning, working with the Principal on market priorities and senior sponsorship. The role translates that direction into effective project teams, clear accountabilities, and successful delivery.

The Director develops long-term client relationships through trusted advice and successful delivery, identifies opportunities to extend engagements, and coordinates with key account managers and colleagues across Control Risks to connect clients with the wider capabilities of the firm where appropriate.

Tasks and responsibilities:

Management of consultants and project delivery: Lead the commercial and technical quality of BE&I projects through consultant support, mentoring, peer review, and quality oversight, applying Control Risks methodologies, quality standards, and document control requirements. Host and chair regular team meetings with consultants to ensure that:

• Projects are delivered collaboratively with clients, architects, engineers, owners, operators, security integrators, and other relevant stakeholders
• Projects are delivered on time and within budget, and that targets for profitability, utilization and realization are met
• Project and resource planning are optimized to maximize team utilization

Consulting: Act as project manager and technical lead on assignments, taking ownership of complex physical and electronic security risks and translating client priorities into practical solutions:

• Lead security risk assessments, CPTED assessments, design basis threat development, secure-by-design advisory, technical reviews, design surveys, installation inspections, and implementation support at client sites and in the office
• Lead physical and electronic security design across concept, schematic design, design development, construction documentation, construction administration, and as-built review, coordinating proportionate, code-aware solutions with specialist engineers and project design teams
• Maintain and develop long-term client relationships, coordinate with key account managers, and connect BE&I delivery with the wider capabilities of Control Risks

Business development

• Build and cultivate client relationships across built environment and infrastructure sectors. Lead proposals, scopes of work, level-of-effort estimates, and project budgets, clearly defining design assumptions, deliverables, and required inputs; support thought leadership and business development that grow BE&I services and secure higher-fee engagements.