Case Management Associate

Introduction

At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you’re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher.  

Overview

At Gallagher, we help businesses grow, communities thrive, and people prosper. Behind that success are the people who bring curiosity, initiative and a commitment to doing things the right way every day.

 

We're looking for a Case Management Associate to join our growing Private Equity & M&A (PEMA) team. This is an exciting opportunity to become part of a highly respected, fast-growing area of the business that delivers bespoke litigation insurance solutions on complex and high-value commercial matters.

 

This role would suit someone early in their professional career who thrives in a fast-paced environment, enjoys taking ownership of their work and takes pride in delivering an exceptional client experience. You'll work alongside experienced specialists, gaining exposure to sophisticated legal and insurance matters while developing valuable technical expertise and long-term career opportunities.

 

The relationship builders. The knowledge seekers. The opportunity seizers.

 

About the team

 

The Litigation Case Management function sits within Gallagher's Private Equity & M&A (PEMA) division, a market-leading team known for delivering innovative insurance solutions for sophisticated clients involved in complex litigation and commercial disputes.

 

Case Management plays a critical role in supporting clients and insurers throughout the life of a policy. Acting as a trusted point of contact, the team helps ensure reporting requirements are met, communications run smoothly and matters progress efficiently from inception through to conclusion.

 

As our portfolio continues to grow, we're looking for a highly organised and proactive individual to help us maintain the outstanding service standards our clients have come to expect.

How you'll make an impact

As a Case Management Associate, you'll support the administration and management of a diverse portfolio of litigation insurance policies.

 

Your responsibilities will include:

• Managing ongoing client reporting and helping clients meet policy obligations
• Coordinating communications between clients, insurers and internal stakeholders
• Monitoring key deadlines, hearings, reporting requirements and follow-up actions
• Reviewing client updates and identifying matters requiring escalation
• Supporting policy amendments, endorsements and contractual documentation
• Assisting with claims notifications and claims administration processes
• Tracking policy revenue milestones and supporting invoicing activities
• Maintaining accurate records across a portfolio of active matters
• Coordinating meetings and ensuring documentation is organised and accessible
• Developing strong relationships with clients, insurers and other stakeholders throughout the life of a policy

About you

We're interested in hearing from candidates who are naturally organised, detail-focused and eager to learn.

 

You'll likely bring:

• Excellent written and verbal communication skills
• Strong organisation and time-management abilities
• The confidence to manage competing priorities and deadlines
• A proactive approach with the ability to work independently
• Strong judgment and the confidence to escalate issues where appropriate
• A high level of accuracy and attention to detail
• A genuine interest in developing technical knowledge and expertise
• A collaborative mindset and commitment to providing outstanding service

 

Experience within insurance, legal services, professional services or financial services would be beneficial, but is not essential. We're equally interested in individuals who can demonstrate strong organisational capability and a desire to learn.

 

You'll also need:

• Strong Microsoft Outlook, Word and Microsoft 365 skills
• Confidence learning new systems and technologies
• A willingness to embrace new ways of working and emerging technology

 

Join us and help champion The Gallagher Way.

Compensation and benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being 
• Career development opportunities and ongoing learning 
• A collaborative, people-first culture with accessible leadership 
• The opportunity to do meaningful work with global reach and local impact 

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. Although this role is listed as full-time, if you’re in a job-share partnership, work reduced hours, or have any other flexible arrangement, please still get in touch. We will also offer reasonable adjustments to the recruitment process if required, so please let us know.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)