Tele Counsellor Lead

𝗧𝗵𝗶𝘀 𝗿𝗼𝗹𝗲 𝗶𝘀 𝗳𝗼𝗿 𝗼𝗻𝗲 𝗼𝗳 𝘁𝗵𝗲 𝗪𝗲𝗲𝗸𝗱𝗮𝘆'𝘀 𝗰𝗹𝗶𝗲𝗻𝘁𝘀

𝗦𝗮𝗹𝗮𝗿𝘆 𝗿𝗮𝗻𝗴𝗲: 𝗥𝘀 𝟱𝟬𝟬𝟬𝟬𝟬 - 𝗥𝘀 𝟳𝟬𝟬𝟬𝟬𝟬 (𝗶𝗲 𝗜𝗡𝗥 𝟱-𝟳 𝗟𝗣𝗔)

Experience: 3+ yrs

Location: Bangalore, Mumbai

As a Tele Counsellor Lead, you will orchestrate a high-performing team of tele-counsellors to deliver exceptional patient support, ensuring all interactions are empathetic, compliant, and aligned with healthcare best practices. You will act as the linchpin between call handling, quality assurance, and cross-functional stakeholders, translating clinical guidelines into actionable coaching for the team. Your role will involve maintaining and improving KPIs, driving continuous improvement initiatives, and fostering a culture of professionalism and patient-centric service delivery across all touchpoints. Your strategic oversight will also include staying abreast of regulatory changes and pharmaceutical industry developments to keep the team informed and compliant. You will report directly to senior leadership, providing insights and recommendations that shape the organization’s long-term customer support strategy in the healthcare and pharmaceutical arena.