Role Summary

We are seeking a Third Party Risk Senior Analyst to support the organization’s Third-Party Risk Management (TPRM) program. This role is responsible for assessing, challenging, and monitoring third-party risks throughout the vendor lifecycle, ensuring alignment with internal policies, regulatory expectations, and the organization’s risk appetite.

A key responsibility of this role is to provide effective challenge of Inherent Risk Questionnaires (IRQs) to ensure the information provided by Contract Owners and business stakeholders is accurate, complete, internally consistent, and appropriately reflects the nature and risk of the third-party engagement. The resulting inherent risk assessment determines the scope and level of due diligence and ongoing monitoring required for the third party.

The ideal candidate will have experience in third-party risk management, operational risk, compliance, or audit, with practical experience conducting inherent risk assessments, financial and adverse media reviews, ongoing monitoring, and governance activities.

Key Responsibilities

Risk Assessment & Due Diligence

·       Conduct and provide effective challenge of Inherent Risk Questionnaires (IRQs) completed by Contract Owners and business stakeholders, assessing whether responses are accurate, complete, internally consistent, and appropriately reflect the nature of the supplier engagement.

·       Challenge responses where information appears incomplete, inconsistent, or does not appropriately reflect factors such as service criticality, data sensitivity, technology dependencies, regulatory impact, or other relevant risk considerations.

·       Ensure the IRQ appropriately identifies the supplier’s inherent risk, as this assessment determines the scope and level of required due diligence and ongoing monitoring.

·       Escalate material gaps, inconsistencies, or unresolved concerns before the inherent risk assessment is finalized.

·       Perform financial due diligence, including review of supplier financial health, financial risk indicators, and credit information.

·       Conduct adverse/negative media reviews to identify potential reputational, legal, regulatory, or operational concerns.

·       Assess supplier risk information and identify areas requiring additional due diligence, escalation, or risk mitigation.

·       Review relevant third-party risk documentation and supporting evidence to assess completeness and identify potential risk concerns.

·       Provide guidance to Contract Owners and business stakeholders on TPRM requirements and their responsibilities throughout the vendor lifecycle.

Ongoing Monitoring & Governance

·       Conduct risk-based ongoing monitoring of third parties in accordance with established policies, standards, and monitoring requirements.

·       Monitor supplier risk indicators, including financial health and performance, adverse/negative media, emerging global risks, and material changes to the supplier or services provided.

·       Assess changes in supplier risk and determine whether additional review, escalation, or risk mitigation is required.

·       Support periodic supplier reviews and maintain clear documentation of the supplier’s current risk posture.

·       Track risk findings, issues, remediation actions, and policy exceptions through resolution.

·       Identify and escalate material changes in supplier risk in accordance with established governance requirements.

·       Support a consistent, risk-based approach to third-party oversight, with appropriate focus on higher-risk and critical suppliers.

·       Support Contract Owners in understanding their accountability for ongoing supplier risk management.

Compliance & Audit Support

·       Support adherence to internal Third-Party Risk Management policies, standards, procedures, and governance requirements.

·       Support compliance with applicable third-party risk regulatory requirements, including OSFI Guideline B-10, where relevant.

·       Assist with internal audit, external audit, regulatory reviews, and other assurance activities, including evidence gathering and remediation tracking.

·       Maintain accurate, complete, and appropriately documented risk assessments and audit trails.

·       Support the tracking and remediation of identified control gaps, risk findings, and regulatory or audit issues.

Stakeholder Engagement

·       Partner with business units, Procurement, Contract Owners, and Risk and Control functions.

·       Clearly communicate risk assessment results, identified concerns, and required actions to relevant stakeholders.

·       Provide constructive and effective challenge where risk information, assessments, or supporting evidence are incomplete or inconsistent.

·       Provide training and guidance to Contract Owners and other stakeholders on third-party risk requirements and processes.

·       Support Contract Owners in understanding and fulfilling their accountability for third-party risk throughout the vendor lifecycle.

Program Support & Continuous Improvement

·       Contribute to enhancements to TPRM processes, controls, tools, and frameworks.

·       Support the preparation of risk reporting, dashboards, metrics, and governance materials.

·       Identify opportunities to improve data quality, risk assessment effectiveness, process efficiency, and risk oversight.

·       Support improvements to inherent risk assessment and ongoing monitoring processes.

·       Stay informed of emerging third-party risks, regulatory developments, industry practices, and technology-related risks.

Qualifications & Experience

·       2–5 years of relevant experience in one or more of the following:

·       Third-Party Risk Management / Vendor Risk Management

·       Compliance

·       Internal or External Audit

·       Technology or Information Risk

·       Experience conducting or supporting:

·       Inherent risk assessments and effective challenge of risk questionnaires

·       Third-party due diligence

·       Financial risk reviews

·       Adverse/negative media reviews

·       Ongoing supplier monitoring

·       Issue and remediation tracking

·       Strong understanding of the third-party lifecycle, including onboarding, risk assessment, due diligence, ongoing monitoring, governance, and offboarding.

·       Understanding of risk-based assessment and monitoring methodologies.

·       Demonstrated ability to critically evaluate information, identify inconsistencies or gaps, and appropriately challenge risk assessments and supporting information.

·       Familiarity with third-party risk regulatory expectations, including OSFI Guideline B-10 or comparable regulatory requirements, is an asset.

·       Experience reviewing SOC reports, ISO certifications, audit reports, or similar risk and control documentation is preferred.

Key Skills

·       Strong risk assessment and analytical skills

·       Effective challenge and critical-thinking capabilities

·       Sound judgment and the ability to identify and escalate material risk concerns

·       Strong attention to detail and documentation discipline

·       Understanding of risk, controls, compliance, and audit principles

·       Strong stakeholder management and communication skills

·       Ability to analyze information from multiple sources and develop a clear risk view

·       Ability to manage multiple assessments and priorities

·       Training and facilitation skills

Preferred Qualifications

·       Experience with third-party risk or vendor management platforms such as Archer, Ivalua, or ProcessUnity.

·       Understanding of cybersecurity, information security, privacy, business continuity, and technology risk concepts.

·       Exposure to emerging third-party technology risks, including artificial intelligence, cloud services, and concentration risk.

·       Experience working within a financial institution or other regulated environment.

When you join our team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Referenced Salary Location

Toronto, OntarioHybrid

Base salary range is expected to be between

$73,725.00 CAD - $122,875.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual base salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.