Director of Operations

Description

The Director of Operations is tasked with multi-site support of store operations as well as the development and implementation of training programs and documents with the objective of creating consistency in operational excellence across all locations.

Key Duties and Responsibilities:

Support Car Wash Managers with an eye on continuous improvement and development

Establish the standard for customer service, quality and cleanliness

Travel between locations to offer education and follow up around products, services, promotions and/or operational initiatives

Act as the company expert on wash equipment, chemicals and application processes and service initiatives

Hire or promote, train and evaluate Car Wash Managers

Partner with HR to address and/or resolve employee relations matters

Field and resolve customer or employee issues as needed

Develop, implement and deliver training programs and support documents that outline best practices for:

Tunnel equipment inspections, maintenance and troubleshooting

Chemical application, inventory, ordering and storage

Opening and closing procedures

Additional initiatives as determined

Requirements

Essential:

Minimum 3 years of experience in the car wash industry as an operational leader

Advanced understanding of car wash equipment, its order of operations and maintenance/upkeep best practices

Experience with wash chemicals and their application processes

Cross trained in wash equipment troubleshooting and general repair

Understanding of wash POS systems

Advanced knowledge of MS Office programs

Strong written skills with experience creating training documents

Desirable:

Understanding of DRB programming and customization

Leadership, self-driven, high energy, positive attitude, adaptability, enthusiasm to achieve goals, excellent communication and problem-solving skills