Intake Coordinator

Description

Job Title: Intake Coordinator

Location: This is an onsite position in Cumming, GA and possibly 1 day/week in Alpharetta, GA

Compensation: $18.00 - $20.00/hour
Employment Type: W2, Full-Time, Non-Exempt

Schedule:  Monday-Friday 8a-5p or 9a-6p 

We are seeking a dynamic and motivated Intake Coordinator to join our team. This position will play a crucial role in the operation of our practice, with a focus on administrative tasks. Experience with Advanced MD or similar EHR is required. Experience with SalesForce a plus. 

Job Summary:

As an Intake Coordinator, you will be a crucial part of the business’s administrative and operational efficiency. Your responsibilities will include a wide range of tasks, from clerical duties to providing support to various departments. Your organizational skills, attention to detail, and ability to maintain a professional and welcoming atmosphere will contribute to the organization's success.

Responsibilities:

• Screen incoming calls and emails, providing information and scheduling appointments for new clients. 
• Support with Insurance authorizations and verification of benefits. 
• Manage appointment calendars and ensure efficient scheduling of client sessions. 
• Coordinate with therapists and clients to confirm appointments and manage cancellations or rescheduling requests. 
• Maintain accurate client records and ensure compliance with HIPAA and confidentiality regulations. 
• Manage medical records including scanning/archiving charts. 
• Generate new referral partnerships with healthcare professionals, community organizations, and businesses to expand our network and increase client referrals. 
• Other duties as assigned

Compensation & Benefits

• Compensation: $18.00 - $20.00 per hour; paid bi-weekly
• 401(k) retirement plan with employer match up to 4%
• Comprehensive medical, dental, and vision insurance for employees and eligible dependents
• HSA (with employer contribution) and FSA options to help manage healthcare and dependent care expenses
• Employer-paid life insurance and AD&D coverage
• Employee Assistance Program (EAP) with confidential mental health and life support resources
• Generous paid time off and additional paid holidays

Requirements

Requirements:

• Previous experience in a mental health setting or healthcare administration is highly desirable. 
• Strong communication and interpersonal skills, with the ability to interact effectively with clients and professionals from diverse backgrounds.  
• Excellent verbal and written communication skills 
• Proven ability to manage multiple tasks and prioritize workload in a fast-paced environment. 
• Excellent organizational skills and attention to detail. 
• Proficiency in Google Suite or Microsoft Office Suite. 
• Flexibility to work at our Alpharetta and Cumming locations based on business need

About Focus Forward Counseling and Consulting: 

Focus Forward Counseling and Consulting is a compassionate, client-centered practice dedicated to helping individuals, couples, and families move forward with clarity, resilience, and purpose. We provide high-quality, evidence-based counseling and consulting services in a supportive and collaborative environment, meeting clients where they are and partnering with them to achieve meaningful, lasting change.

We are committed to creating a workplace where clinicians feel valued, supported, and empowered to do their best work. Focus Forward fosters a culture of collaboration, professional growth, and ethical practice, allowing providers to focus on impactful clinical care without unnecessary administrative burden. We value diverse perspectives, thoughtful approaches to care, and a shared commitment to helping clients, and clinicians, thrive.

Focus Forward Counseling and Consulting is committed to fostering a diverse, equitable, and inclusive workplace where all individuals feel valued, respected, and supported. We believe diversity of backgrounds, experiences, and perspectives strengthens our teams and enhances the care we provide to the communities we serve.

Focus Forward Counseling and Consulting is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, or any other status protected by applicable law.

Focus Forward Counseling and Consulting is also committed to providing reasonable accommodations to qualified individuals with disabilities throughout the recruitment process. Accommodation requests may be submitted to [email protected].