MISSION MAZDA INTERNAL SERVICE ADVISOR

Description

SUMMARY 

Writing internal service repair orders for new cars and used cars, dispatching work to technicians, and subletting work if necessary 

ESSENTIAL DUTIES 

• Prepare repair orders and estimates for internal Bert Ogden vehicles for service work. 
• Utilizes Vehicle Reconditioning Software Rapid Recon and keeps updated with proper entries. 
• Maintain “Time to Line” (TTL) under 5 days as reported in Rapid Recon.  
• Follow the used car process from start to finish as established.  
• Report discrepancies and delays on vehicles immediately.  
• Provide daily status reports on all vehicles in process.  
• Maintain individual RO’s below 30 and ensure all receivables are collectable.  
• Verifies warranty and recall status of vehicles. 
• Develop estimates by costing materials, supplies, and labor, calculating customer's payment, including deductibles. 
• Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system. 
• Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation. 
• Maintains automotive records by recording problems and corrective actions planned. 
• Updates job knowledge by participating in educational opportunities; reading manufacturers' publications. 
• Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. 
• Follows complete Bert Ogden Service process with every service transaction. 
• Performs cashiering duties, to include processing credit card payments, taking cash and giving change as necessary. 
• Perform any additional request from service management. 

Requirements

 EDUCATION and/or EXPERIENCE 

• High school diploma, GED, or equivalent. 
• Related experience preferred. 

PHYSICAL REQUIREMENTS

• Must be able to lift up to 20 pounds at times.  
• Prolonged periods of walking and sitting. 
• Occasional lifting, standing, crawling, reaching, use of stairs.  

OTHER REQUIREMENTS  

• Valid Texas Driver's License  
• Pass Background Check   
• Pass Drug Test   
• Must be 21 Years-Old or older   

EMPLOYMENT BENEFITS INCLUDE:  

• Paid Vacation and Holidays  
• 401(K)   
• Vision Insurance   
• Dental Insurance   
• Medical Insurance