- Location
- Los Angeles, CA
- Seniority
- Entry
- Source
- Paylocity
Description
Description
- Communicate and follow up with customers via our Customer Relationship Management platform (Gorgias), email, and phone.
- Locate and ship store products for online orders.
- Resolve shipping issues and discrepancies.
- Conduct cycle counts and update inventory on our Shopify account as needed.
- Organize fabric swatches program to provide customers with the appropriate samples.
- Eager to work on site and actively engage with customers and other team members.
- Must be able to provide support to additional departments (e.g. assisting during our quarterly inventory counts or with light administrative work).
- Assist customers with purchases at Showroom and Outlet store locations.
- Finalize transactions with Shopify POS devices.
- Must familiarize themselves with our entire inventory, including fabrics, colors, products, sizes.
- Maintain a clean and orderly environment in the store and at their work station.
- Handle in-store and online returns and exchanges per company policy.
- Serve as the primary point of contact for inbound client inquiries, professionally assisting callers and directing them to the appropriate Sales Associate.
- Welcome and acknowledge all clients entering the Matteo X or Matteo showroom, ensuring a professional and positive customer experience.
- Provide support to clients in the showroom, as well as through phone and email communication, as needed.
- Assist with quote preparation, order entry, and ongoing order management to ensure accurate and timely processing.
WORK HOURS: Sunday to Thursday from 9:30 AM to 6:00 PM
Requirements
- Excellent computer skills and phone etiquette
- Must be comfortable in a customer-facing environment
- Strong organizational skills and attention to detail
- Must be a team player and willing to wear multiple hats
- Prior related-industry experience strongly preferred
- Quick learner/Prior experience with the following software: ShipStation, Shopify, Gorgias
- Knowledge of Spanish a plus
Skills
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