Service Manager (West Midlands)

Service Manager (Gambling Prevention Team)

Location: West Midlands
Working Hours: 37 hours (full-time)
Contract Type: Permanent
Salary: £35,520 - £41,164

Lead a service that changes lives.

We believe everyone deserves the opportunity to live free from the harm caused by gambling, alcohol and drugs.

As part of our ambitious Gambling Prevention Team, we're looking for an experienced and inspiring Service Manager to lead the delivery and development of our gambling support services across the West Midlands.

About the Role

As Service Manager, you will lead the delivery of our Gambling Prevention Service, ensuring people experiencing gambling-related harm receive high-quality, person-centred support. You'll provide operational leadership to a dedicated team, oversee service performance and quality, and work collaboratively with commissioners and partner organisations to develop innovative services that meet local need.

This is an opportunity to combine strategic leadership with meaningful frontline impact, helping to shape services that improve lives and strengthen communities.

What You’ll Do

• Lead the day-to-day operational management of the Gambling Prevention Team, ensuring high-quality, person-centred services that meet performance and contractual targets.

• Inspire, support and develop a multidisciplinary team through effective leadership, supervision, performance management and professional development.

• Build and maintain strong partnerships with commissioners, local authorities, health services and community organisations to improve outcomes for people experiencing gambling-related harm.

• Monitor service performance, quality, compliance and budgets, using data to drive continuous improvement and identify opportunities for service development.

• Promote Aquarius and the Gambling Prevention Service across the region, ensuring services remain responsive, innovative and accessible.

To Succeed in This Role, You’ll Need:

• Proven management experience within health, social care, addictions or a related field.

• Experience leading and developing high-performing teams, with excellent people management skills.

• A strong understanding of gambling-related harm, addiction, mental health and safeguarding.

• Excellent communication, partnership-building and organisational skills, with the ability to manage performance and service quality.

• A flexible, proactive approach, with good IT skills and the ability to travel across the service area as required.

You'll be an experienced and compassionate leader with a passion for improving the lives of people affected by gambling-related harm.

To view the full job description and person specification, click here.

Please note: The salary listed reflects the full earning potential for this role. Starting salaries depend on experience and progression within the band. 

About Waythrough 

Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we’ve created one of the largest mental health and social support charities in England. 

 

Every year, we support around 125,000 people through nearly 200 services – and it’s all made possible by our 3,500 brilliant staff and volunteers.

Make a real difference in your community 

Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job – it’s a chance to build meaningful relationships and create lasting change. 

What We Offer

We value the people who make a difference every day. Alongside meaningful work, you’ll enjoy a comprehensive benefits package:

• 27 days’ annual leave, rising to 32 after 1 year (plus bank holidays)

• Pension scheme with 4.5% employer contribution, matched up to 6.5%

• Life assurance (3× annual salary)

• Enhanced sick pay and family-friendly pay

• Birthday leave and the option to buy up to 5 extra days’ annual leave

• Professional fee reimbursement for relevant qualifications

• 24/7 online GP access and Employee Assistance Programme

• Recognition and long service awards via our Way to Go and Aspirations portals

• £500 Recommend a Friend bonus

• Cycle to Work scheme and Credit Union membership

• Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good

• Free will writing service and wellbeing initiatives throughout the year

Inclusion and accessibility 

Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support. 

 

We have signed up to the Disability Confident Scheme  - all applicants are welcome, and adjustments can be made to enable fair participation.

 

If you need adjustments or support to apply, please email our recruitment team: [email protected] 

Closing Date:

2026-08-11