Lead Patient Access Representative | Family Medicine | 40 hours/week

Sanford Health, the largest rural health system in the United States, is dedicated to transforming the health care experience and providing access to world-class health care in America’s heartland.

Work Shift:

Day (United States of America)

Scheduled Weekly Hours:

40

Compensation:

Salary Range: $18.50 - $29.00

Union Position:

No

Department Details

Join Sanford Health as a Lead Patient Access professional and play a vital role in creating an exceptional experience for every patient from their very first interaction. In this leadership position, you will oversee Patient Access operations at our 69th & Minnesota, Harrisburg, and 49th & Oxbow Weight Management and Physical Therapy clinics, empowering and supporting team members while fostering a culture of collaboration, accountability, and outstanding customer service. As a trusted leader, you will mentor staff, champion process improvements, and ensure efficient scheduling, accurate registration, insurance verification, and financial clearance to help patients access the care they need with confidence. Working alongside providers and clinic leadership, you will have the opportunity to drive operational excellence, strengthen team engagement, and make a meaningful impact on the health and well-being of the communities we serve. If you are passionate about developing others, creating positive patient experiences, and leading with compassion, integrity, and purpose, this is an opportunity to grow your career while making a difference every day.

Summary

Must be able to function as a resource for employees, internal departments, and outside customers. Familiar with all areas of the department and can fill in, answer questions, and assist in resolving issues within the department.

Job Description

Must be able to work independently without much supervision and accept accountability for individual tasks. Excels in customer service skills. Assists with new employee orientation and serves as a mentor. May provide oversight of work tasks and adjust staffing to ensure appropriate coverage due to absences or lack of float coverage. Assists with on-going department education and training. May develop training curriculum and materials to ensure that departmental training needs are met. May facilitate change and ensure adoption of new processes. Demonstrates analytical decision-making, information gathering, presentation, project management, group facilitation and training skills. May assist in managing productivity and department reports.

Qualifications

High school diploma or equivalent preferred. Associate degree preferred.

Two years of One Chart or similar electronic medical records (EMR) experience required. Five years of customer service experience preferred. Previous healthcare experience required.

Sanford is an EEO/AA Employer M/F/Disability/Vet. 

If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-877-949-5678 or send an email to [email protected].