DFW Training/Quality Assurance Manager - Dallas, TX

Training / Quality Assurance (QA) Manager

Reports to: General Manager – DFW Maintenance Division

Department: DFW Maintenance – Training & Quality

About LAZ/ECO at DFW: EcoFleet is a leading fleet management company specializing in commercial and airport fleet operations, providing maintenance, leasing, washing, and fueling services nationwide. In joint venture with LAZ Parking, EcoFleet operates the stand-alone maintenance division supporting the consolidated bussing services contract at Dallas Fort Worth International Airport (DFW) – a fleet of approximately 195 transit buses, cutaways, and support vehicles across CNG, diesel, gasoline, and EV platforms. We are not just offering a job; we are offering a career path with a company that invests in its employees and is growing nationally.

Position description: The Training/QA Manager owns two connected missions: building the technical capability of the workforce and independently verifying the quality of the work leaving both shops. On the training side, this role stands up and runs the division's onboarding curriculum, OEM training programs, safety training, and ASE certification progression. On the QA side, it audits completed repairs and PM inspections, tracks comebacks and chronic repeat repairs, and verifies DOT/TxDMV inspection quality – giving the GM and the airport an independent check that the fleet is being fixed right, not patched.

Our commitment to your growth:

• • Build it your way – this is a new division; the training and QA programs you design become the standard as EcoFleet grows nationally.
• • Paid certifications – we fund ASE and OEM certifications to keep your credentials at the top of the industry.
• • National exposure – partner directly with the national safety team, OEM training organizations, and outside audit firms.

General responsibilities

• • Design and deliver the technician onboarding curriculum for go-live: safety orientation, Fleetio work-order documentation, Samsara, shop procedures, and airport badging/security requirements.
• • Coordinate OEM and platform training – Cummins, Allison, Eldorado, Arboc, and BYD/EV high-voltage – including scheduling factory courses and building in-house refresher modules.
• • Administer the ASE certification program: assess incoming technicians, map C-to-B-to-A progression plans, schedule exams, and track company-paid certification completion.
• • Run the QA audit program: sample completed work orders and PM inspections (PMA/PMI cycles) at both shops, score quality against standards, and publish findings to the GM and AGMs.
• • Track and analyze comebacks and chronic repeat repairs; lead root-cause reviews with lead technicians so patch-not-fix patterns are eliminated, not repeated.
• • Audit DOT/TxDMV inspection quality and documentation completeness; ensure the division is always audit-ready for airport, internal, and outside-firm reviews.
• • Deliver and document recurring safety training: lockout/tagout, lift safety, HV/EV safety, CNG handling, and annual refreshers, in coordination with the national safety team.
• • Maintain the division's training records and skills matrix in Fleetio/HR systems; report training compliance and QA metrics monthly.
• • Support incumbent technician assessment during transition: evaluate skill levels of transitioning SP+ technicians and build individual development plans.

Qualifications

• • Strong technical background in transit bus or heavy fleet maintenance – credible enough to audit an A-level technician's diagnosis and coach a C-level technician's fundamentals.
• • Experience building or running technician training programs, apprenticeships, or certification pipelines.
• • Working knowledge of quality audit methods: sampling, scoring rubrics, comeback tracking, and root-cause analysis.
• • Familiarity with DOT/TxDMV inspection standards, OSHA shop safety, and alternative fuel (CNG/EV/HV) safety requirements.
• • Proficiency with VMS platforms (Fleetio preferred), telematics (Samsara), and standard office software for records and reporting.
• • Valid U.S. driver's license; must pass a federal background check and DFW airport badging requirements.

Education and experience

• • 7+ years of fleet or transit maintenance experience; prior training, QA, or technical instructor role strongly preferred.
• • ASE Master (H or T series) strongly preferred; FMCSA/state-certified trainer credentials a plus.
• • EV high-voltage safety instructor certification and/or CNG fuel system certification a strong plus.
• • Associate's or technical degree in diesel/automotive technology or adult education preferred; equivalent experience accepted.

Note: Pay figures reflect the DFW Maintenance Final 2 budget. As with the broader hiring plan, rates should be validated against final wage surveys and any airport labor requirements before posting. Identified AGM candidates per the hiring plan: Russell Piazza (19th Street) and Stephen Myers (RCC).

Physical Demands:

• Able to work in the elements – heat, wind, snow, rain, etc.
• Ability to lift, push and pull at least 50 pounds repetitively.
• Ability to stand, walk and run for extended periods of time.
• Ability bend, stoop, squat and lift frequently throughout a shift.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential duties/functions.

FLSA Status: Exempt

LAZ Parking is an equal opportunity employer. In all our employment practices, including hiring, we are firmly committed to provide equal employment opportunity (EEO) to all persons, regardless of race, color, religion, sex, national origin, disability, age, genetics, Vietnam era, special disabled, recently separated and other protected veterans, or any other characteristic protected by federal, state or local law. No question in our application process is used for the process of limiting or excluding any applicant's consideration for employment on such grounds.

LAZ Parking participates in E-Verify.