Senior Manager, Distribution Operation & Administration

FIND YOUR 'BETTER' AT Blue Cross

We don’t simply believe in being ‘The Best’. We believe in better - because there’s no limit to how far ‘better’ can take us.

We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people - including our own - to live Healthier, Longer, Better Lives.

If you believe in better, we’d love to hear from you.

About the Role

Customer Centricity - This role contributes to the delivery of customer outcomes that are reliable, thoughtful, and create meaningful impact for customers and society. The role holder is expected to embed a customer first mindset in all decisions and actions by developing a clear understanding of customer needs, taking end to end ownership to resolve issues, and working collaboratively across teams to continuously enhance the customer journey—both directly and indirectly.

Roles and Responsibilities:

• Assist the Head of Distribution Operation & Administration to oversee the distribution operation to cope with on-going distribution channel business development within the Division
• Establish and maintain effective systems and controls on proper selection and administration of insurance intermediaries in compliance with applicable legal and regulatory requirements
• Lead a team to handle the license and registration affairs of insurance intermediaries, enquiries/ correspondences from regulators and coordinate compliance training to insurance intermediaries where necessary
• Formulate and execute policies & procedures of insurance intermediary administration; Coordinate and liaise with related departments for the preparation and regular review of Agent/Broker agreements, forms and correspondences
• Coordinate with Business Quality Partner Drive on various compliance reporting/reviews within the Division, such as external/internal audit, risk management, credit control and complaint investigation concerning insurance intermediaries
• Monitor the CPD Training plan and compliance reporting of insurance agents; coordinate compliance training/reminders to insurance intermediaries where necessary
• Support the Division to develop and review various internal policies & procedures for uplifting on-going compliance with Group standards, to monitor the implementation of business quality requirements and best practice within the Division
• Manage various workflow revamp and system enhancement on license and registration affairs
• Support Head of Distribution Operation & Administration and Division Head in Task Force on Intermediary Management related administration and regular reporting
• Manage the distribution operation, including promotion campaign management, MIS reporting, insurance intermediaries’ compensation and communication, Super Agent e-Platform enhancement and maintenance, etc.
• Perform any ad-hoc duties as assigned

 

Minimum Job Requirements:

• Degree holder, preferably in business or insurance related disciplines
• Qualified IIQE, LOMA, ANZIIF(Senior Associate) qualifications or other related professional/ insurance status is an advantage
• Minimum 7 years of relevant experience with at least 3 years’ at managerial level
• Sound knowledge of the Insurance Ordinance, Code of Conduct for Licensed Insurance Agents & Brokers, Personal Data (Privacy) Ordinance and other relevant regulatory requirements
• Strong leadership, analytical and decision making skills
• Positive-thinking, self-motivated, willing to take on additional responsibility and work in fast paced environment
• Strong interpersonal, communication and presentation skills
• Excellent planning and attentive to details 
• Excellent command of written and spoken English and Chinese
• Proficiency in using Microsoft Word / Excel / PowerPoint

Others:

• You are preferred to obtain the license of Insurance Authority (IA) (Paper 1 and 2)
• You are required to acquire the relevant license(s) if your job involves regulated activities

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.