Service Connection Support Agent

Job Overview

As a Service Connection Support Specialist, you'll serve as a trusted partner and primary point of contact for our Service Connection dealers. In this role, you'll help strengthen dealer relationships through exceptional support, training, and collaboration. Working closely with service, sales, and marketing teams, you'll play a key role in delivering a best-in-class dealer experience and helping our partners succeed.

 

Highlights of your role

• Be the primary support contact for Service Connection dealers.
• Build strong dealer relationships and deliver an exceptional customer experience.
• Provide onboarding, training, and ongoing program support.
• Partner with service, sales, and marketing teams to drive dealer success.
• Resolve dealer inquiries and process credits accurately and efficiently.
• Support regional training events and continuous program improvements.

You're a good fit if you have (or if you can)

• Customer service, support, or relationship management experience.
• Experience leading training or presenting to groups.
• A collaborative approach and desire to help others succeed.
• Willingness to travel occasionally for training and events.

Marvin is an Equal Opportunity Employer

Marvin is committed to creating an inclusive environment for all employees and applicants. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status under applicable laws. Applicants requiring reasonable accommodation for any part of the application and hiring process may contact us at [email protected].

 

Compensation

$30.00 - $34.00 per hour, pay based on experience