Engineer Manager

## Join our Team

About this opportunity:

We are excited to announce the opportunity to join Ericsson as an Engineer Manager supporting the Packet Core / 5GC business across Latin America. In this role, you will ensure customer value and satisfaction through efficient service delivery while working closely with global delivery centers, product units, and customer-facing teams. You will lead a newly created team and play a key role in building capabilities, driving operational excellence, and supporting customers across the LATAM market.

This opportunity is ideal for a leader who is passionate about people, business, and strategy, and who thrives in a dynamic delivery environment.

What you will do:

• Lead and develop a team through performance management, career development, competence development, recruitment, and resource management.
• Drive team engagement, communication, and effective utilization of resources.
• Ensure smooth transitions from pre-sales to delivery and successful execution of service delivery commitments.
• Lead project delivery activities within the Packet Core domain and support delivery readiness and growth planning.
• Build high-performing teams through recruitment, capability development, and talent management.
• Manage talent demand and talent pools, including leveraging global service delivery centers.
• Drive operational and delivery excellence through quality, knowledge sharing, continuous improvement, and automation initiatives.
• Build strong relationships with customers and stakeholders while supporting escalation management and business needs.
• Collaborate with other leaders across Packet Core and Core Network domains to support solutions, resource planning, and delivery success.
• Introduce new technologies and capabilities to customers while fostering continuous improvement and profitability.
• Foster strong customer relationships at management levels and oversee financial and quality performance metrics.

The skills you bring:

• Bachelor's degree in Engineering. An MSc, MBA, or equivalent experience is preferred.
• Proven leadership experience as a line manager or team lead.
• Ability to lead, coach, motivate, and develop high-performing teams.
• Proven experience in planning, recruiting, and building competence.
• Cloud Core experience across solutions, products, and services.
• Understanding of CSS Service Delivery processes, models, and strategy.
• Strong stakeholder management skills with the ability to mobilize support across customers, partners, and internal organizations.
• Knowledge of delivery operations, sales processes, and financial management principles.
• Strong communication, customer engagement, and market awareness skills.
• Passion for quality, competitiveness, and continuous improvement.

Location: This position is open to candidates based in any location across Latin America