- Salary
- $20+/hr
- Location
- Greenville, Alabama, US
- Type
- Full-time
- Department
- Sales
- Education
- High School
- Source
- BetterTeam
Description
PURPOSE OF SERVICE ADVISOR & PARTS COUNTER SALES:
Responsible for selling, receiving, and delivery of parts and accessories. In addition, performs in-store customer service, overall organizational promotion, and stocking duties.
Responsible for selling, receiving, and delivery of parts and accessories. In addition, performs in-store customer service, overall organizational promotion, and stocking duties.
BASIC FUNCTIONS AND RESPONSIBILITIES:
- Promotes and sells products and/or services to meet customer needs. Supplies Service Technicians with parts, as required.
- Assists with preparing and maintaining merchandise displays.
- Verifies receipting-in of shipments and assists with placing Unit Down and Stock Orders in the proper inventory locations.
- Assists in keeping Parts Department clean and orderly.
- Follows up on shortages and expedites issues by reporting to the manager.
- Assists in maintaining all departmental tools, equipment, and vehicles are in good working order.
- Answer incoming calls.
- Listen to customer's description of symptoms, clarify problems, conduct inspections, take test drives, check maintenance records, and initiate repair work orders.
- Verifying warranty and service contract coverage if applicable.
- Create estimates by costing materials, supplies, and labor and communicate with the customer.
- Create new repair work orders describing symptoms, problems and customer requests into business database.
- Maintain accurate customer records, including addresses and phone numbers.
- Working closely with the Parts and Service Manager and Sales Department: Prepare pickup and delivery schedules for new and serviced equipment.
EXPERIENCE, SKILLS, AND KNOWLEDGE REQUIREMENTS:
- Basic data entry/keyboarding skills.
- Knowledge and Identification of construction and agriculture equipment.
- Ability to use the New Holland Parts Catalog computer application.
- Ability to work in a team environment.
- Ability to lift items weighing up to 75 lbs.
- High school diploma or equivalent experience.
- Fork lift license preferred.
- EEOE.
- Will provide training for the right candidate.
Job Type: Full-time
Skills
Customer Service
