Sr.Technical Support Engineer

A Day in Your Life at MKS:

This position is a key technical operations resource for the MKS Taiwan Service organization. The person will provide technical support to service technicians, maintain test stations, and work with the US tech support team and new product transfer to Taiwan.

You Will Make an Impact By:

Failure/Repair Reports and other documents (~10%)

• Perform detailed Failure Analysis on the products and generate repair reports as required
• Provide feedback to corporate Technical Support on Service Bulletins, Tech Memos, and other documents

Test Station Support (~35%)

• Work with US Corporate technical support team on test stand installation and qualification to support new and existing products
• Maintain existing test stations

Technical support (~40%)

• Key technical interface between US Corporate Tech Support Team and Local Repair Team
• Provide technical support to service technicians by answering technical questions, troubleshooting, and resolving problems via phone, email, or in-person

Training (~15%)

• Provide technical training on new and existing products to Service Technicians
• Train technicians on new Service Bulletins and Technical Memos
• Trains and certifies assembly operators on Product Repair Processes
• May be involved in customer installation and training programs

Skills You Bring:

• Engineering Degree
• Experience in RF and digital electronic products is preferred
• Verbal and written communication in English is required
• Good computer skills with a working knowledge of MS Office suite
• Must be able to manage multiple tasks and priorities with minimal supervision.

MKS Instruments, Inc. is an Affirmative Action and Equal Opportunity employer. We solicit and hire applicants regardless of race, color, national origin, sex, religion, age, disability, veteran status, sexual orientation, gender identity, or any other protected category. Our policy is to employ the most qualified applicants. We conduct background checks in accordance with company policies and federal and state guidelines.

Globally, our policy is to recruit individuals from wide and diverse backgrounds. However, certain positions require access to controlled goods and technologies subject to various export control regulations.  Applicants for these positions may be limited (by, for example, their countries of citizenship, country of origin, or immigration status) where required by law or governmental contact, and/or employment made contingent upon the issuance of appropriate governmental licensing.

MKS Inc. and its affiliates and subsidiaries (“MKS”) is an affirmative action and equal opportunity employer: diverse candidates are encouraged to apply. We win as a team and are committed to recruiting and hiring qualified applicants regardless of race, color, national origin, sex (including pregnancy and pregnancy-related conditions), religion, age, ancestry, physical or mental disability or handicap, marital status, membership in the uniformed services, veteran status, sexual orientation, gender identity or expression, genetic information, or any other category protected by applicable law. Hiring decisions are based on merit, qualifications and business needs. We conduct background checks and drug screens, in accordance with applicable law and company policies.  MKS is generally only hiring candidates who reside in states where we are registered to do business.

MKS is committed to working with and providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation during the application or interview process due to a disability, please contact us at: [email protected] .

If applying for a specific job, please include the requisition number (ex: RXXXX), the title and location of the role