TSS

     

JOB DESCRIPTION:

GLOBAL COMPANY OVERVIEW
At Abbott, we’re dedicated to helping people live more fully, in everything we do. We’re creating the future of healthcare through life-changing technologies and products that make you healthier and stronger, quickly identify when you have a medical need, and treat conditions to help you get back to doing what you love.
With global headquarters in Chicago, USA, we serve people in more than 160 countries with leading medical devices, diagnostics, nutrition products and branded generic medicines. Our 114,000 colleagues are helping millions of people to live better and healthier, every day around the world. In South Korea, we’ve been helping people live fully for more than 30 years

한국애보트 : 글로벌 헬스케어 기업 애보트의 한국 법인으로, 진단·의료기기·제약·당뇨 등 다양한 헬스케어 솔루션을 통해 한국 국민의 건강한 삶에 기여하고 있습니다. (사무실 위치 : 대치동)
애보트메디칼코리아 : 애보트의 심혈관·구조심장·전기생리 분야 의료기기를 담당하는 한국 법인으로, 혁신적인 의료 기술을 통해 환자의 삶의 질 향상에 기여합니다. (사무실 위치 : 역삼동)
애보트래피드진단 : 애보트의 신속진단 사업부로서 의료기기 및 체외 진단 시약을 생산하며 현장 진단 검사의 세계적인 리더 기업입니다. (사무실 위치 : 분당 정자동)
한국애보트진단 : COVID-19, 말라리아, 인플루엔자, HIV, 매독, 간염 등 다양한 감염 질환을 신속하고 정확하게 진단할 수 있는 체외진단 의료기기를 연구, 개발, 생산합니다. (사무실 위치 : 기흥)

Division : Core Lab

Primary Function/Primary Goals/Objectives:

Perform the installation, preventive maintenance, repair, TSB upgrade and customer training on sites. Record the procedure of troubleshooting, PM and other Activities on sites and follow up the customer complaints by regulation & Rule in Abbott. Management of Parts Usage & create the Revenue for the sustainable and profitable growth

Major Responsibilities:

1.    Perform installation of Abbott instrument within arrangement date of customer successfully

2.    Perform Preventive Maintenance to reduce the costs and get the better reliability

3.    Perform troubleshooting and repair for Abbott Instruments for the good reliability

4.    TSB Upgrade within a due date for the better performance

5.    Prepare instruments as operational status for using internal or external customer training, exhibition or demonstration purpose

6.    Keep the instruments as updated status and perform scheduled or needed maintenance procedures. Record data and keep them on the logs

7.    Keep test tools or equipment as clean and operational status, and if needed, check the calibration due date not to expired

8.    Keep operating and working area clean and orderly

9.    Maintain good housekeeping of the Training Center and work safely as per the EHS procedures

10.  Perform other activities assigned and/or instructed by direct supervisor

11.  Keep the Test of Record within a Plan date

12.  Effectively keep the rule with support occupational Environment, Health, and Safety Program, for keeping employee’s safety and health from hazardous material

13.  Follow up & record the customer complaints by Abbott policy

14.  Perform a call management by TSO in Office and then dispatch call to the TSS/TAS

15.  Provide backup first line service to Abbott Ambassadors (Service interventions requiring less than 4 hours labor time)

16.  Schedule and perform planned maintenance activities

17.  Success in this role is measured by service key performance indications level achievement, customer satisfaction score (NPS) and economical profitability and growth per district

Educations:

- Degreed graduate in 4 years college or university course in Electrical, Electronics, Biochemical, medical-Engineering or related science.

- More than two year job related experience is preferred

Background:

- Knowledge and experience of the repairing instrument activity is desirable

- More than two years experience at field service engineering or technical marketing area in multinational company (preferred)

- Previous experience should demonstrate the ability to understand the instrument operation and to fix the instrument

- Basic knowledge of the diagnostic products

- Basic knowledge of the electrical and/or electronics is desirable

- Considerable manipulative skill with fingers and tools is necessary

     

The base pay for this position is

N/A

In specific locations, the pay range may vary from the range posted.

     

JOB FAMILY:

Field Services

     

DIVISION:

CRLB Core Lab

        

LOCATION:

Korea > Daejeon : Hanbat Bldg, 89 Noeundong-ro 75beon-gil, Yuseong-gu

     

ADDITIONAL LOCATIONS:

     

WORK SHIFT:

Standard

     

TRAVEL:

Yes, 75 % of the Time

     

MEDICAL SURVEILLANCE:

Not Applicable

     

SIGNIFICANT WORK ACTIVITIES:

Not Applicable