- Salary
- $18 – $27
- Location
- 1133 Centre Street Jamaica Plain (Belkin House), United States of America
- Workplace
- Onsite
- Type
- Full-time
- Department
- Healthcare
- Education
- High School
- Source
- Workday
Description
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
Under the direct supervision of the Support Services Supervisor, who reports to the Breast Imaging Program Manager, the radiology receptionist greets and "checks in" patients upon arrival to the Department of Radiology. To facilitate patient arrival, the receptionist reviews patient schedules and changes appointment statuses, informs section of patient arrival, and verifies patient demographic data and reason for visit. The radiology receptionist actively communicates with the radiology sections and patients any disruptions to the schedule that would impact the patient experience or influence the timely performance of their test. The receptionist addresses patients needs as needed while in the radiology waiting room.Does this position require Patient Care? No
Essential Functions
-Greets patients in a friendly, helpful manner that embodies the I CARE standards.
-Enters/Updates exam information in hospital and department information systems (Epic) for differing radiology exams.
-Utilizes information devices such as MGB PC’s and printing devices, and various applications within Network drives to facilitate patient throughput.
-Documents patient’s fall risk by ensuring the patient fills out fall risk form upon entering the department.
-Assists in communication requests from outside providers by answering and transferring phone calls as needed.
-Assists in maintaining a clean work environment by engaging environmental services as needed to address waiting area deficiencies.
-Adapts to the workflow plan set out by support services supervisor or radiology program manager as necessary to a changing environment.
-Consistently demonstrates effective communication, both written and verbal, with all departmental and hospital staff.
-Performs all other duties as assigned or required to ensure efficient operation of the department and quality patient care.
Qualifications
Hours: Monday - Friday 830am - 5pm
Education
High School Diploma or Equivalent required
Can this role accept experience in lieu of a degree?
No
Licenses and Credentials
Basic Life Support [BLS] - Generic - HR Only preferred
Experience
Experience with hospital IT scheduling systems preferred
Knowledge, Skills and Abilities
- Staff adheres to all I C.A.R.E.
- Standards.
- Must be able to multitask and think in a proactive manner.
- Working knowledge of Microsoft Office preferred.
Additional Job Details (if applicable)
Remote Type
Work Location
Scheduled Weekly Hours
Employee Type
Work Shift
Pay Range
$18.44 - $27.39/Hourly
Grade
SF1125
EEO Statement:
Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
